Retail Outlet Officer

Would you like to become part of the world's most international company
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

• Implement standardized guidelines & procedures and monitor store performance.
• Undertakes any assignment/special project as determined by the Retail Manager.
• Adhere to country & Company standards and agreed the operational procedures with all departments to enhance the Retail Outlet Service qualities.
• Interface with various internal DHL departments (Operation, Customer Service, Marketing, and Account & IT Dept) to ensure service alignment & enhancement.
• To manage and deliver customer-focused service in all retail outlet.
• Conduct cash reconciliation reports and cash/credit card transactions of retail outlet.
• Maintain retail outlet Cash shipment data.
• Coordinate and consolidate data transfer between retail outlet to country office.
• Track store performance through a store scorecard sheet.Implement store hours
• Be committed to quality customer service by being properly groomed with low absenteeism, low in tardiness at all times.