KEY PERFORMANCE INDICATORS:
Achieve Individual Sales and Store sales targets as well as other personal retail metric targets given (i.e Average Transaction Value (ATV), Personal Conversion Rate (CR))
Achieve high service standards as per Mystery Shopper Program & GUESTS guidelines and checklist
Achieve high retail standard and customer registration target as per score card
Inventory Integrity, conducting stock counts as assigned schedule
Personal Development which will include indicators as defined by the Brand Principal
KEY AREAS OF RESPONSIBILITIES
Drive the Sales
Work to hit individual sales and other store target
Execute sales strategies and action plans implemented by the Managers
Maintain a tight control on discounting and giveaways/discounted products
Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for a deposit, and prepares sales data reports.
To carry out & special task/ ad hoc matters pertaining store/brand operations when required whether it be in special circumstances or not.
Achieve High Service Standards
Keep abreast of product knowledge, sales & customer service whilst providing excellent GUESTS service experience to customers
Always Maintaining and upholding the companys image as a prestigious and luxurious brand
Responsible for collecting Customer Registration Card (CRC) as per store target
Work with the Managers to best handle customer complaints
To comply with Brand standards, company SOP and the Code of Business Conduct
Maintain Best Retail Standards
Perform store opening and closing procedures and ensure the process complies with company SOPs
Ensure proper care of stocks, fixtures, and furniture within the store and always kept neat and tidy
Ensure visual merchandising are implemented efficiently.
Vigilant and practice regular checks on staff movements during operating hours
To always adhere to all guidelines as per the Company Store Operations Procedures Deck.
Inventory Integrity
Working together with Store PIC / Assistant Store Manager / Store Manager to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck.
Conduct daily, weekly, and monthly stock count to avoid pilferage.
Resolve discrepancies within 48hours and report all findings to Store PIC / Assistant Store Manager / Store Manager
Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
Reporting
Updating customer database in system on daily basis.
Responsible for all stock control documentation, ensure timely and accurate submission
To support in collating data for all reports pertaining to sales, customer service, inventory control, logistics in a timely manner
Responsible to deliver/accomplish any Ad Hoc reporting task as required by the Store PIC / Assistant Store Manager / Store Manager
Who we are:
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, were committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.
Why you'll love working here:
At TUMI, youll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment along with competitive salaries and comprehensive benefits programs.What we value:
INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe its our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earths beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Childrens Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.
The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.
Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.
To create and maintain a long-term relationship with the customers in order to achieve sales goals in accordance with customer service guidelines provided. Represent the Brand in a positive manner while ensuring recurring business. Responsible for assisting customers with choices, assist and provide information about the product in question. Foster a positive, engaging and ethical working environment
Minimum 1 year experience in fashion or luxury brands retail sales
Proven sales achievement in fashion or luxury brands market
Excellent interpersonal and communication skills
Fluency in English & Bahasa
Ability to work in a team-driven environment
Good PC skills such as MS Office and basic understanding of retail POS system
Candidate with more experience may be considered as Senior Sales Associate
