Restaurant / Cafe Manager

The Experienced Restaurant/Caf Manager will leverage their extensive background in the hospitality industry to oversee and optimize the daily operations of the establishment. This role demands a proven track record in managing staff, ensuring exceptional customer service, and driving financial performance. The ideal candidate will bring strategic insights, leadership, and a commitment to maintaining the highest standards in food quality and cleanliness.

• Key Responsibilities:

Operational Excellence:

• Oversee all aspects of restaurant/caf operations with a focus on efficiency and profitability.

Implement and refine operational procedures to ensure seamless service delivery.

• Optimize inventory management to reduce costs and minimize waste, leveraging previous experience to improve processes.

Advanced Customer Service:

• Ensure an exceptional customer experience by maintaining high service standards.

Proactively address and resolve customer complaints, drawing on past experience to implement effective solutions.

• Monitor and analyze customer feedback, using it to inform service improvements and staff training.

Experienced Staff Management:

• Lead, mentor, and manage a diverse team of staff, ensuring high morale and productivity.

Use experience in recruitment and training to build a strong team capable of delivering excellent service.

• Conduct regular performance evaluations, providing constructive feedback and identifying opportunities for professional development.

Strategic Financial Management:

• Monitor and manage the financial health of the restaurant/caf, including sales, expenses, and profit margins.

Develop and manage budgets, using financial acumen to identify and implement cost-saving measures.

• Handle cash management processes, ensuring accuracy and security, with experience in balancing and auditing financial records.

Regulatory Compliance and Safety:

• Ensure full compliance with all health and safety regulations, drawing on extensive knowledge of industry standards.

Maintain a safe, clean, and inviting environment for both customers and staff.

• Lead staff training on food safety and hygiene, ensuring adherence to best practices.

Marketing and Business Development:

• Develop and execute marketing strategies based on market trends and customer preferences.

Leverage experience in event planning and promotion to increase foot traffic and revenue.

• Manage the restaurant/cafs online presence, including social media and review sites, to enhance reputation and attract new customers.

Menu Innovation and Quality Control:

• Collaborate with chefs to develop and refine the menu, ensuring it aligns with customer expectations and market trends.

Implement quality control measures to ensure consistency in food preparation and presentation.

• Analyze sales data and customer preferences to make data-driven decisions about menu adjustments.

Vendor and Supplier Management:

• Build and maintain strong relationships with suppliers, using negotiation skills to secure favorable terms.

Ensure the timely and accurate delivery of high-quality supplies, drawing on experience to manage vendor performance effectively.

• Qualifications:

Minimum of 5 years of experience as a Restaurant/Caf Manager or in a similar high-responsibility role.

• Deep understanding of business management, financial principles, and industry regulations.

Proven leadership and team management experience, with a history of achieving operational goals.

• Strong customer service background with a focus on enhancing customer satisfaction and loyalty.

Expertise in food safety standards and regulatory compliance.

• Proficiency in POS systems, financial software, and management tools.

• Preferred Skills:

Experience in high-volume, fast-paced environments.

• Advanced culinary knowledge and experience in menu development.

Proficiency in digital marketing, including social media management.

• Education:

A degree in Hospitality Management, Business Administration, or a related field is preferred.

• Professional certifications in restaurant management or food safety are a plus.

Job Types: Full-time, Permanent

Pay: From RM3,

• 00 per month
  
  Benefits:
• Cell phone reimbursement

Schedule:

• Fixed shift

Rotational shift
Supplemental Pay:

• Performance bonus

Yearly bonus

Ability to commute/relocate:

• Puchong: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

* Restaurant Management: 3 years (Preferred)