Responsibilities
- Manage and monitor all installed systems and infrastructure.
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability (24x7)
- Provide 1st and 2nd level support to customers.
- Liaise with vendors and other IT personnel for problem resolution
- Provide Support to Systems / Virtualization / Backup Solutions based on customer requirements
- Meet with customers to gather requirements, resolve incidents and problems
- Ensure Reports are delivered successfully and on time
- Ensure all SLAs and OLAs are met including uptime availability
- Perform daily, monthly, quarterly and yearly System Infra Health Reporting
- Follow SOPs for operations of Systems, Cloud, Managed Services
- 24 x 7 support, unlimited off-site, phone and email support via the service desk.
- Daily full-day on-site IT operations support for systems and data backup administration VMware Virtual Infrastructure
- Perform daily health checks on Virtual Infrastructure by logging onto VMware vCenter.
- Note down any errors/alerts in VMware vCenter.
- Note down the CPU, Memory, and Disk Capacity for each VMware host.
- Create documentation for daily health check.
- Update systems documentation when there are changes.
Veeam Administration
- Log in to Veeam Backup & Recovery Server to look at the backup dashboard.
- Generate Veeam One report on Virtual Infrastructure Health.
- Generate Veeam One report on backup health.
- Generate Veeam One report on capacity.
- Note any errors/alerts from the Veeam Backup & Recovery server associated with SMC.
- Create documentation for daily health check.
- Perform tape media swapping and management.
- Perform backup/restore operations and management.
- Ensure that all backup is shown as successful. Any failed backups are to be noted down and highlighted to the service desk.
- Update systems documentation when there are changes.
Microsoft Operating System
- Perform systems daily operations/administration such as:
- Cleaning up disk space (*).
- Managing user account (*) on the Active Directory.
- System Monitoring such as checking for errors & identifying potential issues.
- Perform troubleshooting tasks such as diagnosing and resolving issues.
- Perform patching of Microsoft Operating System based on VAPT reported generated by SMC.
- Deploy fixes based on VAPT findings generated by SMC.
- Update systems documentation when there are changes.
