SCOPETo record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
Sell the Hotel's products and services using up-selling and suggestive selling techniques
- Promote the Hotels products and services
Maintain a high level of product and service knowledge- Develop and maintain a regular pattern of sales calls
Prepare and execute action plans which increase reservation sales and associated business
- Record and process reservations made by phone/fax/email
Accept wait list reservations- Process amendments to reservations such as extensions, early departures, etc
Manage no show reservations by investigation and recording of same
- Record special billing arrangements for groups and conventions
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval- Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (to travel agents, business houses etc)
Prepare reservation sales reports
Job Type: Full-time
Pay: RM2,- 00 - RM2,700.00 per month
Benefits: - Dental insurance
Free parking
Maternity leave Opportunities for promotion
Schedule:
Supplemental Pay:
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Reservation: 1 year (Required)
Application Deadline: 08/15/2024
Expected Start Date: 07/25/2024
