Position: L1 Remote Support Specialist (Japanese Speaker) Location: PJX-HM Shah Tower, PJ Employment: Permanent Type: Remote (once a month need to come to office) Nationality: Malaysian ONLY Salary: RM 4,000 RM 6,000
REMARK: *First 3 month they need to come/attend to office for training. Faster they can adapt with the system, faster they can start work remotely.*
Job description
Tasks; Provide remote L1 support to End Users Analyzing problem & putting correct resolution in place Troubleshooting and relating resolution procedures to non-technical end-users Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle Monitoring the correct timelines (SLA) Contact with the end user via phone, e-mail & chat Providing input toward knowledge base maintenance
Requirements; Fluent Japanese language and good English Strong organizational skills with ability to prioritize effectively Excellent communication skill and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset Only day Shift available 7am -7pm (3 shift available) Mon Fri. (Follow Japan calendar)
Bachelors/ Degree, Diploma, ITC/NTC/Vocational, Masters/ Post Graduate, School Certificate / N or O-Level
