Remote Customer Service Representative
Job Title: Customer Service Representative
Location:
[Fully Remote/Work from home]
Job Type:
[Full-Time/Part-Time/Temporary]
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Job Summary:
The Customer Service Representative (CSR) is the primary point of contact for customers seeking assistance, information, or resolution of issues. The CSR is responsible for providing exceptional service to ensure customer satisfaction and foster positive relationships. This role involves handling inquiries, processing orders, resolving complaints, and providing product or service information.
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Key Responsibilities:
- Customer Interaction:
- Answer customer inquiries via phone, email, live chat, or in-person in a professional and courteous manner.
- Listen actively to customers, identify their needs, and provide accurate information and solutions.
- Issue Resolution:
- Address and resolve customer complaints and issues promptly, escalating to higher management if necessary.
- Follow up with customers to ensure their concerns have been addressed and to confirm satisfaction.
- Order Processing:
- Process orders, returns, and exchanges accurately and efficiently.
- Verify customer information and order details to prevent errors.
- Product/Service Knowledge:
- Maintain up-to-date knowledge of company products, services, policies, and procedures.
- Provide clear explanations and demonstrations of products or services as needed.
- Documentation:
- Maintain detailed and accurate records of customer interactions, transactions, and feedback.
- Prepare reports and documentation as required by management.
- Team Collaboration:
- Collaborate with other team members and departments to improve processes and resolve complex issues.
- Participate in training sessions and team meetings to enhance skills and knowledge.
- Customer Feedback:
- Collect and analyze customer feedback to identify trends and areas for improvement.
- Share insights and suggestions with management to enhance customer experience.
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Qualifications:
- Education: High school diploma or equivalent; additional qualifications in customer service or related fields is a plus.
- Experience: Previous experience in customer service or a related role is preferred.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and tools.
- Ability to handle stressful situations and resolve conflicts effectively.
- Friendly and approachable demeanor with a strong commitment to customer satisfaction.
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Application Instructions:
Interested candidates should submit their resume
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Pre-requisites:
Functioning computer and stable internet connection.
Job Types: Full-time, Part-time
Pay: RM500.00 - RM2,300.00 per month
Benefits: - Work from home
Application Question(s):
- Possess functioning laptop with stable internet connection. (not laggy when opening multiple tabs and over video conference.)
Education:
Experience:
* Customer Care Specialist: 1 year (Required)
