Accountabilities
Project / Program Operations
- Assist the Client in the capital project strategy.
- Lead and provide oversight to all of the regional projects and provide expert guidance and advice on all matters relating to project delivery.
- On board project managers and ensure they deliver projects to specification, on time and in budget.
- Ensure a robust scope, budget and program of projects is in place.
- Responsibility to ensure that the PM's report accurately on the status of the project and project finances.
- Ensure that changes to scope or budget are reported on and managed accordingly
- Ensure that project/program risks are reported on and managed accordingly
- Drive cost assurance and value engineering.
Growth of Account
- Meet assigned financial targets covering account sales and key pursuits. Services include Account Management, Project & Program Management and Portfolio Design.
- Demonstrate Strategic Partnering:
- Understand the long and short-term goals of client and identify opportunities and resources to maximize performance and outcomes in alignment with the client's goals
- Own and participate with representatives from Client and JLL in the development of the annual business plan covering whole company objectives.
- Develop in conjunction with Client and JLL strategic financial plans including initiatives for cost savings over the contract period (RFFT) and ensure client sign-off / acceptance on the same
- Identify and examine threats and opportunities with the Client and develop understanding of client relationship with our competitors
- Monitor and review account profitability with Business Line heads periodically
- Keep key Business Heads and the client Team Leader aware of business opportunities with the Client and exercise judgment which will have organizational wide impacts.
- Create awareness of JLL's full range of services to the client as value creation opportunities
- Understand and develop client's pipeline, complete plans that develop relationships and have defined financial success measures agreed with the Accounts Operations Director.
Provide superior client service
- Create awareness of JLL's full range of services to the client as value creating opportunities
- Own risk identification, management and reporting at an account regional level
- With the Client: define, agree, and report on key performance indicators. Understand, document and disseminate client specific processes to teams.
- Drive consistency in project delivery by JLL across allocated projects (including standards, process, communications, reporting, stakeholder engagement etc.)
- Demonstrate knowledge transfer from lessons learnt amongst the core and site team members to improve service delivery.
- Local recruitment and maintain a virtual bench
Required Qualifications, Attributes & Experience
- A degree in Project Management, Real Estate or related field or; work experience of minimum fifteen(15) years, which must be related to all aspects of Construction / Project and Program Management / Real Estate.
- Fluent in spoken and written English.
- Excellent communication skills, and experience in remote management
- Prior experience in Program Management (international experience in capital works and/or programs with multiple projects) preferred.
