About Us
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.
The Role
The People Operations Lead will be responsible for managing and overseeing HR Operations across the Southeast Asian market, ensuring the effective and efficient execution of HR processes and systems. Based in Malaysia, the HR Operations Lead will also directly handle HR operations tasks within the country, ensuring compliance with local regulations and driving continuous improvement. This role will require a strong focus on employee experience, process improvement, and operational excellence.
Your responsibilities will include:
Lead HR Operations:
Oversee the day-to-day operations of the HR function across Southeast Asia, ensuring that processes are executed effectively and efficiently.
Manage HR Operations Specialists in multiple countries, providing leadership, guidance, and support to ensure high performance and consistency in HR service delivery.
Coordinate and streamline HR activities across the region, ensuring alignment with company policies and regional regulations.
Payroll Management:
Oversee the payroll processes across Southeast Asia, ensuring accuracy, timeliness, and compliance with local tax laws and labor regulations.
Collaborate with finance and external payroll providers to ensure seamless payroll operations and resolve any discrepancies promptly.
Benefits Administration:
Manage and administer employee benefits programs across the region, including health insurance, retirement plans, and other employee perks.
Review and optimize benefits offerings to ensure they remain competitive and aligned with market standards.
Employee Data Management:
Ensure accurate and up-to-date maintenance of employee records and data in HR systems.
Oversee the management of employee data, including onboarding, off-boarding, transfers, and promotions, ensuring compliance with data privacy regulations.
Compliance:
Ensure compliance with all local, regional, and international labor laws and regulations across Southeast Asia.
Conduct regular audits and reviews to ensure HR policies and practices adhere to legal requirements.
Partner with legal and compliance teams to address any HR-related legal issues.
Onboarding and Off-boarding:
Oversee the onboarding process for new hires, ensuring a smooth and welcoming transition into the company.
Manage the off-boarding process, ensuring compliance with exit procedures and conducting exit interviews to gather feedback for continuous improvement.
Drive Process Improvement:
Identify opportunities for process improvement within HR operations, implementing best practices and driving efficiencies.
Lead HR projects aimed at improving operational workflows and enhancing the employee experience.
Manage HR Systems:
Oversee the implementation, maintenance, and optimization of HR systems and tools across the region.
Ensure HR systems are utilized effectively to support HR operations and provide accurate data for decision-making.
Champion Employee Experience:
Advocate for a positive employee experience by ensuring HR processes and interactions are employee-centric.
Work closely with the HR Business Partnering team to address employee concerns and enhance the overall employee journey.
Who we look for - the ideal profile:
Bachelors degree in Human Resources, Business Administration, or a related field.
Minimum of 5 years of experience in HR Operations, with at least 3 years in a leadership role.
Proven experience managing HR operations in a regional capacity, preferably in Southeast Asia.
Strong knowledge of payroll, benefits administration, employee data management, and HR systems.
Familiarity with local labor laws and regulations in Southeast Asia.
Excellent leadership and communication skills, with the ability to manage and develop a high-performing team.
Strong analytical and problem-solving skills, with a focus on process improvement and operational efficiency.
Ability to work effectively in a fast-paced, dynamic environment with multiple stakeholders.
What we offer:
Excellent and competitive compensation package
Professional and open international working environment culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem
Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties
