About Us
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state-of-the-art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.
The role
We are seeking a dynamic and passionate Regional People Operations Lead reporting directly to the Chief People Officer to lead our People Operations team across the Southeast Asia (SEA) region. In this pivotal role, you will align our people strategies with organizational goals, foster a high-performing team culture, and oversee all aspects of the employee lifecycle. Your expertise will ensure compliance with local labor laws, enhance employee engagement, and drive continuous improvement in our HR practices.
Responsibilities
- Lead and inspire a high-performing People Operations team across the SEA region, promoting a collaborative environment that encourages professional growth and high performance.
- Oversee the entire employee lifecycle, including pre-onboarding, onboarding, performance management, and offboarding, ensuring a seamless experience for all employees.
- Ensure compliance with local labor laws and internal organizational policies throughout the SEA region.
- Manage organization-wide payroll processes to guarantee accuracy and timeliness in compensation delivery.
- Lead strategic projects aimed at evolving the People Operations function in alignment with changing business needs.
- Collaborate with the People team to create and administer competitive compensation and benefits packages tailored to local market needs.
- Ensure the team serves as the primary point of contact for employee inquiries regarding HR policies and procedures, ensuring effective communication and support.
- Develop engaging content for internal communications that promotes transparency and builds trust within the organization.
- Leverage HR metrics to assess the effectiveness of people operations initiatives and inform strategic decision-making.
- Prepare regular reports on key performance indicators (KPIs) related to employee engagement, retention, and operational efficiency.
- Identify trends in employee feedback and performance metrics to drive continuous improvement in HR practices.
- Partner with other departments, such as Talent Acquisition, Learning & Development, to align people strategies with business objectives.
- Identify opportunities for process improvements within People Operations to enhance efficiency and effectiveness.
- Stay updated on industry trends and best practices in HR management to inform organizational strategies.
Who we look for the ideal profile
- Candidates must have a minimum of 5-8 years of HR experience, ideally coming from a startup or a fast-growing, fast-paced environment in e-commerce
- Experienced in managing all aspects of HR, including but not limited to recruitment, employee relations, employee engagement, rewards, compensation and benefits, HR systems and performance management
- Must be able to effectively manage interpersonal relationships at all levels of the company
- Proactive, positive can-do attitude and detail-oriented
- Strong knowledge of labor laws and HR best practices in Southeast Asia.
- Excellent interpersonal and communication skills.
- Demonstrated ability to lead teams effectively and foster a positive work culture.
- Proficiency in utilizing HR metrics for strategic decision-making.
- Strong problem-solving skills with a focus on continuous improvement.
- Advanced expertise in MS Office; HRIS systems (e.g. BambooHR) will be a plus
- Proven experience in setting up HR from scratch, developing and implementing HR policies and strategies is advantageous
What we offer:
- Competitive compensation package
- Professional and open international working environment culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- Ample opportunities for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
- You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem
Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 
