Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
Oversees overall performances of current solutions and operations
Develops competitive freight solutions
Management of escalations, Ad-hoc, or Exceptions
Responsible for vendor lead time adherence
Billing/financial reporting (timeliness, accuracy, costing)
Actively track and trace shipments and update customers accordingly
Collaborate with Freight team members to innovate around constraints & solutions
Work with the Ninja Freight team to ensure customer expectations are well-managed
Support Ninja Freight with air freight shipment handling (air freight operation and coordination, shipment documents)
Support the Regional Assistant Manager in sourcing suitable air freight and clearance vendors
Support the Regional Assistant Manager with onboarding and implementation for all vendors
Responsible for providing operational requirements and input before/during vendor onboarding.
Responsible for monitoring vendor ops performances and key practices
Remain updated on the assigned regions shipping and customs regulations
Responsible for producing the WI and SOPs to ensure operations scalability and consistency and equip the team with the right skill set and knowledge to validate vendor invoices.
L2 escalations - liaison with management (internal and external)
Requirements
Diploma / Degree in Supply Chain Logistics preferred.
Min 2 years of relevant working experience in a freight forwarding operations environment or knowledge of Airfreight, Export and Import Clearance
Ability to analyze numerical and cost data
Able to multitask with different projects at the same time and focus on meeting deadlines
Possess strong process mindset, freight forwarding, and e-commerce knowledge
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
Proficiency in Google Office suite and Sysfreight preferred
Communication - Excellent communication & presentation skills (written and verbal)
Stakeholder Management - Ability to communicate with all levels of the organization
Self-Starter - Independent self-starter, willing to get hands dirty
Decision-Making - Excellent decision-making and problem-solving skills
Commercial Acumen - Understanding product market fit and competition
The ability to communicate in English, Mandarin and Bahasa Malayu
Travelling within South-East Asia required as and when business requires
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