Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
The incumbent is responsible to lead and manage the region Agency Force to achieve the overall productivity, profitability and quality targeted by the Company.
Principal Duties & Responsibilities
- Regional Budget
- Work closely with Agency Leaders and prepared an annual strategic action plan.
- Agency Management
- Provide a formal platform for Company to disseminate information and receive feedback from agency members during agency meetings. Agency meetings can be an individual or group basis with agent and/or leader.
- Monitor and supervise agency strategic action plan on 5 KRAs on the progress and control measures implemented.
- Attend to any doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
- Provide guidance and counseling to agency members violating Company/Industry/Regulator's guidelines and carry out the guidelines among agency members.
- Organize, plan and launch agency, regional or Company's campaign, events, challenges, contest or promotion to agency members.
- Provide agency members a formal platform for inter-action and team working through group meetings and gatherings.
- Training and Development
- Evaluate and identify Agency training and development needs in agency knowledge, skill, attitude and habit to improve agency productivity and professionalism.
- To liaise with LEAD/RDE/Special Project Co-ordinates and implement training and development programs for agency.
- To organize, plan and implement training and development programs for agency.
- To promote and encourage agency members to attend other Company/Industry's training/development programs whenever available or necessary.
- To promote and encourage agency members to attend programs as part of their self-development exercise through self-study etc.
- Manpower Growth
- Assist the DOA/ADOA in promoting Quality Recruitment Drive within own region.
- Working hand in hand with agencies force for their ABYB (Agency Build Your Business)
- Install and promote Mentoring Program within the region to ensure development of quality leaders in their regions.
- Continuously encourage Agency Leaders to focus on recruiting and train-up agents for promotion to be future agency leaders.
- Organize and implement Grand Business Opportunity Presentation (GBOP) as the major recruitment drive for new agents.
- Organize and implement PRU Rising Stars, Welcoming Party to develop and retain new QAs in our Company.
- Keep pushing and motivate the agencies force to be activated monthly.
- Closely monitor the productivity agencies force to produce more after activated.
- Plan, organize and form Aspiring Unit Manager (AUM) Club to encourage and prepare QA for promotion to UM position.
- Co-ordinate and interview QA who intends to apply for UM position.
- Co-ordinate and execute plan for maintenance of agency contracts.
Sales Development
- Monitor and supervise agency strategic action plans on KPIs.
- Attend to any agency doubts, concerns and problem faced by agency members and to provide solution to overcome the problem.
- Provide guidance and counseling to agency members violating Company/ Industry/Regulatory guidelines and to enforce the prescribed guidelines among agency members.
- Provide additional motivation for agency members to raise agency morale.
- Continuously encourage agency members to focus on recruiting new agents.
- Encourage Agency Leaders to train-up agents for promotion to be future leaders.
Customer Service Development
- Participate in all identified core-customer service programs to update of product and system knowledge.
- Work closely with and support branch staff in identifying root causes/trends of customer service issues and coming up with solution to resolve it.
People Development
- Implement Core-Program to encourage new agents to do well and retain them in our Company.
- Ensure that training rooms, training centers and other training facilities & equipment in the respective region are properly maintained in tip top condition.
- Provide quality training and supporting services to the agency force to upgrade one's skill and performance.
Communication & Organization Development
- Provide a formal platform to disseminate information and receive feedback from agency members during agency meetings.
- Assist and support all launches and events.
- Communicate and motivate by promoting Agency, Regional or PAMB's challenges, incentives and contest to the Agency.
- Organize and implement formal platform for interaction of agency members and building teamwork through group meetings and gatherings.
- Submit weekly planning and monthly reports.
Job Specification
- Degree / Diploma in any discipline.
- Minimum 5 years working experience in business development, marketing or sales.
- Experience in agency development will be an added advantage.
- Good interpersonal and communications skills.
- A self-starter with pleasant personality and service-oriented work perspective.
- Must be self-motivated with the ability to work under minimum supervision.
- Good command of English and Malay - written and spoken.
- Must be meticulous with the ability to work under pressure.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
