Where do you fit in
As Regional Competence Assurance Lead, you will attract and retain customers, build long-term customer loyalty and create demand for Shell's Aviation products; Business Development which looks to identify new opportunities as well as to leverage more from existing accounts; and Strategy which aims to provide expert problem-solving and project management support for the highest priority strategic issues.
Expect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore whether that means building up new areas of expertise or taking in a different direction.
What's the role
The role is pivotal to the improvement of organizational capability within SAV APME Operations by ensuring the competence of the frontline operators, airport supervisors and all other staff employed in SAV operations (airport and office based).
Duties And Responsibilities
- Manages the APME operations competence programmed, covering the competence of more than 190 staff and the delivery of greater than 2600 training modules per year in 15 locations over 5 countries.
- Supervises more than 20 local trainers across the region, ensuring they are competent and accredited to deliver according to the global standards and requirements.
- Works within the boundaries of the competence development strategy of the HOT organization, the approved policies and plans but also proposes adjustments to the plans that could improve effectiveness.
- Actively contributes from own area to the creation and implementation of the Competence Development Strategy of the HOT organization.
- Work as individual contributor within the APME operations organization and translates global standards and requirements into practice at the frontline.
- Manages the competence assurance process for the local trainers to ensure they are regularly vetted and accredited to deliver training in line with SAV quality expectations.
- Assesses the competence level of SAV operations staff, ensuring full compliance with Shell Aviation Operation Competence Framework.
- Leads the delivery of the f2f seminars program of APME (Supervising for Safety, Train the Trainer, Permit to Work, etc).
- Accountable for defining the optimum delivery methods for training, constantly evaluates effectiveness of it and makes required adjustments.
- Leads the identification of competencies required to comply with statutory compliance in APME countries and arranges delivery of required trainings to ensure regulatory compliance.
- Reviews, revises, and develops training content in collaboration with subject matter experts, ensuring it is relevant, up-to-date and aligned with the Shell Aviation Competence Framework, as well as understandable and usable by frontline teams.
- Provides guidance and support to the organization through the Shell Aviation Competence Framework, helping trainees in APME to identify and close their competency gaps.
- Tracks, monitors, and reports the progress in the region regarding competency development and assurance.
- Acts as SME for Operations staff to resolve technical and procedural issues with training updates into WDL or other Tools used for reporting.
- Accountable for digital projects and tools in APME Ops (in synch with the Global Competence Team) to enhance training delivery and competence development.
- Drives change and engage activities to ensure that the frontline maximizes the benefits of available Toolkit, constantly evaluating effectiveness and user friendliness (e.g. WDL system and its user interface).
- Delivers reliable, timely and actionable reporting of training completion, in line with requirements for compliance with Group mandatory requirements as well as with internal SAV MI requirements.
- Drives excellence in building operator competence in technical skills and HSSE leadership. The special challenge is to build up trainers and operator expertise for tank farm and mobile equipment management.
- Drive leadership development and succession planning within APME SAV Ops community.
Interfaces
- Maintains strong partnership with Country Ops Mgrs. to drive competence development at the frontline.
- Member of the Global SAV Competence Team, partnering Global Competence Assurance Lead and the Assurance Leads of APME and Americas, to contribute to the global agenda, but also to share and receive best practices.
- Partner with the Regional HSSE & Engineering Manager to develop and deliver HSSE competencies development plan.
- Interface with SAOM Compliance Team to review local Standard Operating Procedures management, record maintenance and retention related to staff competence.
What do we need from you
In this role you need to appear with credibility in front of Airport Supervisors and Operators, as well as the rest of the APME Ops community to drive productive engagements and lead towards an effective learning curriculum and enrichment of the courses content. It is therefore vital to be able to master the content of Aviation operations.
- At least 10-year experience in hands-on management of high-risk frontline operations in highly regulated sectors
- Deep knowledge of SAV operations (Standards, Technical, HSSE, Product Quality, Trade Controls, Asset management).
- SAOM or JIG Compliance Inspector certification will be an advantage.
- Knowledge in fuel farm operations will be an advantage.
- Proven leader in HSSE & Compliance
- High level of can do attitude and positive mindset to successfully conflicting priorities of demanding stakeholders.
- People management skills including coaching and development, providing feedback, and managing difficult conversations.
- Strong interpersonal skills with the ability to build relationships and trust.
- Ability to communicate and influence effectively external parties (e.g. JV partners, airport authorities, aviation industry bodies).
- Sensitivity to cultural differences and the ability to work with varying approaches.
- Fluent in English, both verbal and written.
- Fluency in Malay will be a significant advantage.
Company Description
Shell has been a partner in powering Malaysia's progress since 1891 when we established our first depot in the Straits Settlements. Today, we are an integrated energy company comprising Upstream, Downstream, Integrated Gas and New Energies, Projects & Technology, and Shell Business Operations. Shell Malaysia aims to be the leading energy player in the country, powering Malaysia's future with cleaner, innovative, and competitive energy solutions.
Upstream
More than a century, Shell has been operating and we continue to extract and deliver oil and gas efficiently, profitably, and in environmentally friendly and socially responsible ways to meet evolving customer needs and the growing demand for energy.
Downstream
With over 950 service stations, Shell has the leading market share in the fuels retailing business in Malaysia. In Malaysia, we make and sell more than 600 different lubricants for the automotive sector, heavy-duty transport, food processing, and power generation. We are the lubricants market leader in Sabah and Sarawak.
Integrated Gas, Renewables and Energy Solutions
Shell set out its Powering Progress strategy, which we aim to deliver through our three business pillars of Growth, Transition and Upstream. The Growth Pillar includes our Marketing and Renewables & Energy Solutions businesses and focuses on working with our customers to accelerate the transition to net-zero emissions. One of our achievement, Sarawak onshore: World's first commercial GTL plant (SMDS)
Project & Technology
As P&T, we exist to make the delivery of Shell's strategy and the growth of our company possible. P&T works collaboratively and in an integrated way with its business partners, to deliver value for our customers, and for Shell.
An Innovative Place to Work
There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you'll add your talent and imagination to a business with the power to shape the future whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently
An Inclusive & Progressive Place to Work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment one where you can express your ideas, extend your skills and reach your potential.
We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
We're closing the gender gap whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity
A Rewarding Place to Work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice
We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
