As a Business Analyst, you will be supporting business requirement gathering for a number of projects, systems and business processes within claims in Asia Pacific. You will be working directly with Claims Product Owners and IT teams within Chubb to ensure appropriate solutions are put in place to support the requirements of both internal and external users. The Business Analyst will be involved from initial scoping, discovery and documentation of requirements right through to post implementation and continuous improvements.
This position is also responsible for the reporting and analysis of Asia Pacific's key claim metrics and financial performance across all lines of business. You will be required assist key regional stakeholders with ad-hoc reporting and analysis as well as preparation of presentation materials to senior management and provide business with relevant information/reports to support business decisions.
Responsibilities:
Reporting Analysis
- Prepare and distribute MAR (monthly activity reports) and Dashboards to Regional and Country claims managers.
- Prepare and distribute Quarterly reports for Senior Management.
- Ability to manage significant amounts of data across multiple data sources is a key success factor.
- Analyse trends and monitor business performance.
- Perform quality control on output produced to ensure accuracy of information.
- Design and build dashboards required for business reporting.
- Develop and create data layout like tables, charts, graphs, heat maps and process flow diagrams where required.
- Ensure reports are up-to date and accurate at all time
- Support Ad-hoc reporting required by regional and in country claims management.
Business Analysis
- Be responsible for understanding, analysing and interpreting business requirements and needs, liaising with key stakeholders to ensure that deliverables meet the needs of both internal departments and end users
- Prepare requirement analysis and business cases for new projects, for both systems and processes Participate in UAT cycles, including preparing and executing test cases and resolving issues with technology;
- Analyse issues, identify root cause(s), quantify business impacts, and implement effectual resolutions.
- Develop project scope documents including but not limited to Standard Operating Procedures (SOP's), functional and technical specifications, test scripts and cases etc.
- Think outside of the box to support the business in delivering its strategic objectives rather than just responding to a pre-defined request.
- Work closely with other business areas as required (Digital/IT/Business Partners) to understand interdependencies and associated pipeline and priorities for projects.
- Ensure that legal & regulatory requirements are met, and professional standards are applied to all online developments, including data protection
- Dealing with, and managing, scope and project changes
- Run requirements workshops and meetings with business and digital stakeholders
- Map out critical workflows and business processes to realise product/program goals
- Work closely with the digital and project teams to ensure effective communication of requirements and rapid delivery of key product releases
- Develop test scripts with the business.
- Plan and run UAT
- Specify acceptance criteria and scenarios and perform and oversee UAT as needed
- Train users on new functionalities and create supporting user manuals
Experience & Skills required:
- 5 years of experience in financial reporting or MIS role.
- Experience in insurance industry and claims will be preferred.
- Experience bringing together and working with cross functional delivery teams across multiple locations
- Exposure to business analysis tools and techniques (Including Agile,
- Scrum, Kanban)
- Strong relationship builder and engaging facilitator skill set
- Confident stakeholder management skills
- Clear and concise communicator, understands and adapts to the audience
- Influential, knowledgeable and decisive
- Working knowledge of financial reporting, metrics and analytics
- Ability to multi-task and work in a fast paced environment
- Independent worker and analytical thinker with ability to conduct investigation and data analysis
- Collaborative, with flexibility of working with different teams across the Region
- Strong attention to detail
- Strong work ethic with a positive, can-do attitude
- High proficiency in Microsoft office suite is necessary.
- Knowledge of process mapping and change management process.
- Experienced in directly communicating with and managing expectations of both internal and external executive stakeholders.
- Advanced MS Excel skills, Familiarity with data analysis software (e.g. SQL, R, Python) and reporting tools (e.g., Tableau, Power BI, Qliksense).
- Ability to spot discrepancies and ensure data integrity in reports
- Skills in managing timelines and deliverables for reporting projects
- Ability to create clear and effective visual representations of data to aid understanding.
