Company Overview
Our client is renowned for its proficiency across multiple industrial domains, including clean energy and industrial gases, this company delivers solutions and technologies pertaining to industrial gases, clean energy innovations, and various associated services within the region.
Job Overview
This role is responsible for P&L and all aftermarket activities within the region. This role is pioneering to develop and execute an annual business plan for the region with the expectation of continuous growth in market share and profitability They will lead dedicated Aftermarket Services commercial and operations teams to achieve goals and objectives.
Job Responsibilities
- Provide leadership to their regional aftermarket service dedicated to Commercial and Operations teams: Sales (inside and outside) and Proposals as well as Workshop Operations, Field Service, and Technical Support.
- Manage P&L within the region and establish and manage budgets and forecasts.
- Establish business and operational plans to achieve established financial targets for the region.
- Responsible for the development of service as a business driver in the region.
- Set and reach growth and market share goals.
- Focus on price management as a key factor to maximize profit levels while minimizing marketing costs.
- Establish market pricing and positioning for spare parts in the region.
- Plan visits to all major customers to build long term mutually beneficial relationships.
- Proactively identify and follow up on customer problems, internally and externally, to ensure that all customers are satisfied with the product's reliability and service support.
- Handle all activity with customers, including commissioning (non-ETO).
- Is the voice of quality in the market, including warranties, field trouble reports, and communication.
- Support QMS requirements in areas of responsibility for conformance with international requirements (or) state and federal regulations.
- Provide structured feedback regarding product performance to the company Product Companies.
- Ensure the full and detailed utilization of Salesforce (CRM) by team
- Equip commercial and operations employees with the necessary tools and training to perform their jobs efficiently and effectively.
- Establish Sales Incentive Plan goals, and providing direction, guidance, support, ongoing feedback, and growth.
Requirements:
- Bachelor's degree in Engineering, or related field
- Minimum 10 years in a regional managerial position
- Experience in managing more than 20 subordinates
- Experience from industrial manufacturing environment or oil and gas industry
- Both sales and operations experience
- Proven track record in sales development and key account management.
- Pump and LNG experience added advantage
- CRM Salesforce or SAP experience
- Ability to travel frequently
What's on offer:
- Exciting career progression opportunities in a leading industry player
- Providing flexibility working hours
- Being part of a growing industry that makes a difference in people's lives
- We offer remuneration package up to RM 28,000
