Main Tasks and Responsibilities:
- To deal with guest requests to ensure a comfortable and pleasant stay.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.- To be responsible for accurate and efficient accounts and guest billing processes.
To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
- To ensure that all reservations and cancellations are processed efficiently.
To keep up to date with room prices and special offers to provide accurate information to guests.- To report any maintenance, breakage or cleanliness problems to the relevant department.
To administer the general petty cash system and float in an accurate manner.
- To undertake all training as required (eg, first aid, health and safety, customer service)
To undertake any other ad-hoc duties relevant to the post when required.
Skills and Jobs Required:
- Able to work in rotated shift (Morning, Afternoon and Night)
Ability to remain calm during difficult situations or in a very busy environment
- Candidate must possess at least a Primary/Secondary School/SPM/O Level, Higher Secondary/STPM/A Level/Pre-U, Professional Certificate, any field.
Required language(s): Bahasa Malaysia, English- Fresh graduate is encourage to apply.
Preferably Non-Executives specializing in Hotel Management/Tourism Services or equivalent.
Prefer male only- Applicants must be willing to work in Butterworth , 2 vacancy available
Job Type: Full-time
Pay: RM1,- 00 - RM1,800.00 per month
Schedule: - Afternoon shift
Early shift
Supplemental Pay:
Commission pay
Overtime pay
