Receptionist - Admin

Job Objective

The principle objective of this job is being the face of the university will be responsible in providing excellent customer service to both internal and external customers. The job holder expected to deliver friendly, courteous, efficient customer service and to create warm and welcoming atmosphere for all guests, with the key aim of retaining and attracting new customers.

• Duties & Responsibilities

Responsible for front desk functions and guest reception.

• Attend to all guests and visitors inquiries at the reception counter professionally.

Attend to all incoming and outgoing calls appropriately and courteously.

• Handling all incoming company telephone calls and walk-in visitors in a highly professional, courteous, proactive and efficient manner.

Maintaining a neat and professional Front Office environment to reinforce a professional image to both internal employees and external customers.

• Answering phone calls with good manner and directing the calls to the appropriate department as well as taking down messages.

To provide telephone counseling on admissions and all other enquiries.

• To manage the meeting/discussion rooms placed under the purview of the front office

To liaise with cleaning and pantry personnel in maintaining the cleanliness of the rooms and in preparing refreshments when necessary.

• Handle in-coming and outgoing mails - acknowledge, sort, record and distribute in-coming mails to the respective departments.

Perform a wide range of administrative support as needed.

• Assist Marketing in campus tour for visitors/guests.

To support marketing team during university open days.

• Provide office support services in order to ensure efficiency and effectiveness within office administration department

• Requirements:

Diploma in Communications, Business Administration, Office Administration or its equivalent

• Minimum 3-5 years of working experience in a similar capacity, preferably from an educational institution

Must have intermediate/advanced knowledge and experience of Microsoft Office or its equivalent

• Experienced in all aspects of administration, office management and receptionist duties preferred

Ability to communicate effectively in English and Bahasa Malaysia is a must

• Candidate must be highly professional , possess a passion for delivery of excellent customer service

Must be energetic and have the ability to prioritize workload effectively

• Must be a good communicator, confident to liaise with individuals at all levels with a positive can-do attitude

Must have an eye for detail, an analytical approach and an understanding of the need to be adaptable to the changing operational needs of the organization

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM2,

• 00 - RM3,000.00 per month
  
  Benefits:
• Additional leave

Dental insurance

• Gym membership

Health insurance

• Maternity leave

Opportunities for promotion

• Professional development

Schedule:

• Day shift

Ability to commute/relocate:
Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)