Facilitate communication between factory and customers, on quality-related matters: Act as a mediator between the manufacturing facility and customers regarding quality-related issues. This involves ensuring that information flows smoothly between the two parties and that concerns are addressed promptly and effectively.
Liaise with customers on technical issues and be the point of contact for customer's SQE (Supplier Quality Engineer): Communicate with customers regarding technical issues that may arise during production or product usage. Serve as the primary contact person for the customer's Supplier Quality Engineer, addressing their inquiries and providing necessary information.
Review customer requirements and brief internal teams: Thoroughly examine customer requirements and communicate them to internal teams. This ensures that all stakeholders understand and are aligned with the customer's expectations and specifications.
Co-ordinate and verify corrective action or 8D report on customer complaints: Coordinate the process of addressing and verifying corrective actions or 8D (Eight Disciplines) reports in response to customer complaints. This involves collaborating with relevant departments to implement solutions and ensure that issues are resolved within specified timeframes.
Liaise with customers on quality-related issues and visit customers if necessary: Engage with customers to address quality-related concerns and inquiries. When needed, arrange and conduct visits to customer sites to gain firsthand insight into their expectations and challenges.
Assume the role of customers representatives: Act as a representative of the customers within the organization, advocating for their needs and priorities. This requires a deep understanding of customer requirements and a commitment to delivering products and services that meet their standards.
Liaise with operations, QA/QC & Engineering on engineering evaluation and data analysis due to quality issues: Collaborate with operations, Quality Assurance/Quality Control (QA/QC), and Engineering teams to conduct evaluations and analyze data related to quality issues. This interdisciplinary approach helps in identifying root causes and implementing effective solutions.
Handle and respond to customer quality issues such as external CARs/8D, RMA (Return Merchandise Authorization): Take charge of addressing and resolving customer quality issues, including handling external Corrective Action Requests (CARs), 8D reports, and RMAs. This involves coordinating with internal QA/QC and Operations teams to ensure timely and satisfactory resolution.
Coordinate and attend customer visits: Organize and participate in visits to customer facilities as part of ongoing relationship-building efforts and to address specific quality-related concerns. These visits provide opportunities to strengthen partnerships and gain valuable insights into customer expectations and preferences.
