Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement on fatal errors
Work closely with call call center team leader and provide them with feedbacks on strength and weakness of their agents and to recommend ways to improve performance
Preparing reports to daily/ weekly monthly agent performance
Job Requirements
Diploma / Degree above
Fresh graduate are encouraged to apply
Strong computer skills including Microsoft office
Effective listener with the ability to monitor large volume of calls on a daily basis ensuring service and accuracy
