Quality Assurance Executive (Call Center)

Requirements

Preferable with a minimum of one (1) year of customer service-related experience

Strong customer management skills.

Good communication skills and well-versed in English, Malay, & Mandarin.

Provide good email writing skills in English.

Ability to manage escalated issues / difficult customers.

Identify and handle customer inquiries completely and accurately to the customer's satisfaction.

Respond to customers inquiries professionally and promptly.

Good listening, interpersonal, organizational skills & customer service orientation.

Adaptability, initiative & stress tolerance.

Attention to detail and accuracy.

Ability to learn new products and technologies.

• Responsibility

Excellent telephone etiquette with the ability to remain professional, confident, and patient.

Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers expectations.

Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.

Possess strong analytical skills to identify the cause of problems and recommend solutions.

Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.

Ability to work under pressure and with minimum supervision.

Ability to multi-task and with good attention to detail.

• Benefits

Remuneration package:

- Basic: RM2500 RM3000 (Based on experienced and performance during interview with open negotiable)

- Language allowance: RM300

- Attendance allowance: RM100

- KPI allowance: RM500

Medical & hospitalization covered

EPF, SOCSO and EIS covered

Working hour:

- 8:00 AM 5:00 PM , 9:00AM - 6:00PM , 10:00AM - 7:00PM

- Monday Sunday, Shift, Including Public Holiday

Working location:

- Level 17, Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.

- Nearby Ampang Park MRT2 / LRT station (within 5 minute walking distance)

Job Types: Full-time, Permanent

Pay: RM3,

• 00 - RM4,100.00 per month
  
  Benefits:
• Flexible schedule

Maternity leave

• Opportunities for promotion

Professional development
Schedule:

• Monday to Friday

Supplemental pay types:

• Attendance bonus

Performance bonus

Application Question(s):

• Are you able to join us on 22 July 2024

Education:

• STM/STPM (Preferred)

Experience:

• Call Center: 1 year (Preferred)

Quality assurance: 1 year (Preferred)

Language:

• Mandarin (Preferred)

English (Preferred)

Expected Start Date: 07/22/2024