Job Responsibility
QA Officer (Bahasa Malaysia Speaking) is responsibility for listening call record and evaluation on call records of Telesales and Customer service team in Malaysia market to make sure feedbacks on performances of Sales & Customer Service team are timely and appropriately.
- Listen call records of Sales team (in Malaysia language) and make validation on them to decide if products are delivered or not.
- Evaluate call qualities of Sales & Customer Services based on score cards timely & accurately.
- Working with QC team and sales team to improve sales scripts.
- Translate documents and script written in Malaysia language to English or Thai and vice versa.
- Other duties as assigned
Job Requirements
- Minimum bachelors Degree, major in Arts, Southeast Asian Studies, or related fields
- At least 2 years in the QA officer, Malaysia translator or Telesales (Malaysia)
- Having good communication, negotiation, and presentation skill
- Fast and flexible to adapt with fast-paced environment.
- Good command of both spoken and written Bahasa Malaysia languages.
Job Benifits
- Parking claims
- Referral bonus
