Responsibilities
- To report to the Head of Department on daily quality efficiency. To highlight to the Head of Department on any problem that needs his attention.
- To updated and informed customer complaint on daily Asakai
i) Information given for issue & requirement for customer complaint
ii) Information for activity Internal Quality Audit, Customer Audit & SIRIM Audit
- To deal with any complaint arises from customer regarding company's part/product
- To investigate whether the complaint and Original Failure Part (OFP) comes from our sides or customer's fault
- To submit report to customer by following customer time frame
- Responsible in reporting to customer regarding sorting, rework or improvement activites due to customer complaints
- To liaise and initiate meeting with other department/section to solve problems regarding customer complaints and prevent the occurrence of any non-conformities
i) Issuing ICAR and must to reply within 3 days from the date given
- To update related quality document such as Control Plan, PFMEA, Process Flow, Quality Alert,checksheet etc whenever complaint arises 4.17 QR 020 REV : A1 (Customer Complaint Verification Checklist)
- To verify effectiveness of action taken with specific production lot sampling, once for 3 months
- To conduct internal product audit for problematic parts.
- To assist and report to the Head of Plant on daily quality efficiency. To highlight to the HOP
on any problem that needs his/her attention.
- Monitoring trend of customer complaint on daily, weekly & monthly basis
- To prepare report for weekly meeting and Management Review Meeting
- Responsible for Temporary Adoption Application (TAA) with customers including
preparing related documents and samples for approval
Benefits: - Maternity leave
Opportunities for promotion Professional development
Schedule:
Supplemental Pay:
* Yearly bonus
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,200.00 - RM3,000.00 per month
