To report to the Head of Department on daily quality efficiency. To highlight to the Head of Department on any problem that needs his attention.
To updated and informed customer complaint on daily asaichi i) Information given for isssue & requirement for customer complaint ii) Information for activity Internal Quality Audit, Customer Audit & SIRIM Audit
To deal with any complaint arises from customer regarding company's part/product
To investigate whether the complaint and Original Failure Part (OFP) comes from our sides or customer's fault
To submit report to customer by following customer time frame
Responsible in reporting to customer regarding sorting, rework or improvement activites due to customer complaints
To liaise and initiate meeting with other department/section to solve problems regarding customer complaints and prevent the occurrence of any non-conformities i) Issuing ICAR and must to reply within 3 days from the date given
To update related quality document such as Control Plan, PFMEA, Process Flow, Quality Alert,checksheet etc whenever complaint arises 4.17 QR 020 REV : A1 (Customer Complaint Verification Checklist)
To verify effectiveness of action taken with specific production lot sampling, once for 3 months
To conduct internal product audit for problematic parts.
To assist and report to the Head of Plant on daily quality efficiency. To highlight to the HOP on any problem that needs his/her attention.
Monitoring trend of customer complaint on daily, weekly & monthly basis
To prepare report for weekly meeting and Management Review Meeting
Responsible for Temporary Adoption Application (TAA) with customers including preparing related documents and samples for approval
