ROLE: QA Manager (Mandarin)
Location: Penang, Malaysia.
Salary: RM 7,000-12,000
Language: Mandarin, Malaysian & English
Joining Date: ASAP
Headcounts: 1
Regular Shifts (day time)
Main Requirements:
Bachelors degree or equivalent diploma in any discipline
Minimum 2 years QA Manager experience with Customer Service background ( Live Transaction : Calls, Emails, Live Chat)
Must be proficiency in Mandarin in terms of written, reading and speaking
Able to start work immediately is preferred.
3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required
Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus
Key Responsibilities:
Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement. Actively use Lean 6 Sigma in projects to completion and quantification of impact. Collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations.
He/she will be responsible for setting and driving the Quality strategy within the programs in KL/PJ site and in accordance with the Teleperformance BEST QA standard. He will drive continuous improvement within the programs he supports
Job Type: Full-time
Pay: RM7,
- 00 - RM12,000.00 per month
Schedule: - Day shift
Ability to commute/relocate:
- Penang Hill: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- QA Management: 2 years (Preferred)
Language:
* Mandarin (Required)
