About UsFounded with a vision to enable small business growth, Grof leverages technology and digital innovation to simplify all company administration. From incorporation and compliance to accounting and payrollGrof is an all-in-one business solution, enabling entrepreneurs and business owners to focus on what they do best.
Having grown exponentially, we are looking for highly motivated and independent individuals to join our diverse team. If you crave continual growth and flexibility to innovate and learn, apply to join the Grof family today!
- Own Your Work At Grof, we believe in the power of owning our work. It means taking pride in our accomplishments, no matter how big or small, and recognising that our efforts contribute to the success of the team and the organization as a whole.
- Stronger as A Team At Grof, we encourage each team member to contribute their unique talents, experiences, and knowledge to achieve our collective goals. By helping one another, sharing insights, and leveraging our combined strengths, we create a harmonious and dynamic work environment. Together as a cohesive team, we achieve remarkable outcomes and overcome challenges that would be insurmountable as individuals.
- Grow 1% each day At Grof, we believe in the power of continuous improvement and the transformative effect of small, consistent steps forward. By dedicating ourselves to learning something new every day, we cultivate a growth mindset and stay adaptable in an ever-evolving world.
- Dare to Try At Grof, we take calculated risks and pursue new opportunities. By daring to try, we foster a culture of innovation, resilience, and growth. We encourage our team members to run towards challenges, embrace a mindset of continuous learning, and persevere even in the face of setbacks.
- Role
As a
Client Success Associate, you will work closely with clients to respond to first-level queries on the services provided and with internal stakeholders to support clients requests on a timely basis. You will also be required to answer queries on billings and general enquiries.
Interacts with clients to provide support and information about a designated good or service over the phone, via email, online chat, or in person
- Uses knowledge in various service products, or other given area of competence to respond to questions or refer them to the appropriate team
Keeps track of client interactions and accounts, including information of questions, complaints, and comments- Carrying out the billing-process and sending out the invoices correctly
Ensure the completeness and accuracy of data in core billing modules
- Gain competencies to provide solutions for clients enquiries on setting up companies, compliance requirement, accounting and tax matters
Identifying common issues and escalating them to management with any potential solutions- Ability to handle high volume of requests
Ability to act as key liaison between the clients and the organisation to fulfil duties required
- Qualifications and Skills
Minimum Diploma in Business Administration or other related courses
- Organised and Meticulous individual
Self-driven and proactive learner Able to adapt quickly and work in a fast pace environment
- Ability to work under pressure
On-The-Job Training will be provided
Remote working opportunities- Working alongside talented and passionate individuals
Access to the latest tools and technologies
- Stock options for full-time employees
Work with a diverse team Opportunities for career development
- Learning & development opportunities
Medical benefits; insurance, dental and personal wellbeing- Performance bonus and annual increment
Internal Referral Programme
Job Type: Full-time
Pay: From RM1,000.00 per month
Schedule:
Application Question(s):
- Are you comfortable with remote work
* Do you have experience with Xero
