Project Manager

TITLE: IT Project Manager for Customer Engagement Platform

• Job Purpose:

The IT project manager for Customer Engagement Platform (CEP) is required to manage IT activities & IT project team members for SP11 Hyper personalisation projects to achieve the IT objective of the project. This role is a key driver & representation from Group Tech for the IT project.

• Digital IT Project Management

• Driving & managing digital customer engagement platform projects as follow:
• Scope to be captured, tracked, controlled & validated to ensure commitment as approved is being delivered

Timeline to be planned, tracked, controlled, & alerted promptly

• Budgeting are to be approved, drawdown, utilised & tracked promptly & accurately

IT resourcing are to be planned, mobilised & tracked to ensure accountability to respective role deliverables are met

• Identify deviation in project planning, monitoring, execution & closure to be raised clearly as risks or issues & resolved promptly

All risks & issues for the project is being captured, reported, tracked & resolved to ensure group tech commitment to excellence

• Communicate, report & engage with stakeholders as a key representative of group tech to ensure clarity of project progress, deviations, risks & issues are addressed accordingly

Manage programme level controls where required

• Ensuring compliance to bank's policies & processes for project(s) managed
• Adherence to IT spend approvals procedures

Adherence to RFP/RFI/demand procedures

• Adherence to software delivery lifecycle via waterfall, agile & both

Adherence to project management best practices

• Manage vendors where the project requires external parties
• Plan, monitor, track, report, pay & close required activities with the vendor

Ensuring vendor deliverables are validated & sync with payments

• Ensuring tracking of costing & payments promptly

• Understanding of technology in the areas
• Digital ecosystem on functional & technical domain knowledge to enable validation of work & problem solving

Understanding of infrastructure is advantageous

• Agile & waterfall software delivery

• Delivery of software in agile and waterfall in accordance to application standards
  

• Lead the scrum team in using agile & scrum practices
  

• Helping the product owner & development team to achieve customer satisfaction
  

• Remove impediments & coach the scrum team on removing impediments
  
  
• Project landscape:

• Managing CEP projects & programme such as hyper personalisation via chats, notifications, straight through processing, loyalty, campaigns & marketplace
  

• Programme & project management will cover end-to-end project delivery
  

• Hands on experience in managing software incrementals that will be used by millions of customers
  

• Close working relationship with business partners in virtual banking
  
  
• Requirements*

• Degree in related computer science principles
  

• 6 years experience in IT project manager role in the context of software delivery with in-house development
  

• 3-4 years in cyber security projects related to chats, notifications, straight through processing, loyalty, campaigns & marketplace ecosystems
  

• 2 year experience in technical or functional related role in banking systems by in-house team
  

• 1 year experience in scrum master role
  
  Job Type: Full-time
  
  Pay: RM9,000.00 - RM11,000.00 per month