About us
GSCF is the leading global provider of working capital technology and alternative capital solutions. The company empowers corporates and their financial institution partners to accelerate growth, unlock liquidity and manage the risk and complexity of the end-to-end working capital cycle. GSCF's innovative Working Capital-as-a-Service offering combines the power of an end-to-end connected capital technology platform with data-driven insights, expert managed services, and alternative capital solutions. GSCF's team of experts operates in over 75 countries, offering a truly global and holistic perspective on working capital efficiency challenges. Visit www.gscf.com to learn more.
Objective of the Role
The Program Team is responsible for the diligent management of the assigned program/s including client servicing, service delivery, exceptions processing, program monitoring and risks reporting.
Role Functions:
- Responsible for the daily tasks within the program.
- Monitoring the program processes.
- Train program's stakeholders on GSCF's services and systems.
- Evaluate and issue change requests and review them with the client.
- Ensure agreements (statement of works, changes requests, authorization matrix, function & notification matrixes) are implemented and monitored.
- Ensure agreements and all program relevant manuals are updated regularly.
- Timely reporting/escalating of risks, exceptions, incidents, opportunities to the superior.
- User acceptance testing of the new features to be released to production.
- Develop and maintain professional relationship with the business partners.
- Adhere to company & operations policies.
- Contribute to maintaining a positive, transparent, open and creative thinking working environment.
Non-essential Job Functions:
- From time to time, willing to take over tasks/projects which are not related directly to this function.
- Willing to be part of potential projects.
- Multicultural sensitivity/awareness.
Required Skills and Experience:
- At least 2 years of relevant experience.
- Fluent in English (and other languages as needed).
- Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables.
- Ability to remain poised and calm under pressure.
- Structured, fact-based way of work.
- Proficient in Microsoft Office especially Excel.
- Strong communication skills both verbal and written.
- Highly organized with strong attention to detail.
- Team player energetic, enthusiastic, and personable.
- Ability to perform duties with the highest level of confidentiality and integrity.
