About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, youll get to
Develop and implement go to market strategies for the Malaysian market, identifying opportunities for growth and expansion.
Monitor and report on the overall performance of the Malaysian market to headquarters, identifying areas for improvement.
Build and maintain strong relationships with clients and stakeholders, ensuring compliance with relevant regulations and standards in Malaysian operations.
Monitor the performance of campaigns and projects using data analysis and BI skills, optimizing future campaigns and projects, improving customer experience, and analyzing conversion rates.
Provide guidance and support to the team, ensuring each function performs at its best to collectively boost the growth of the Malaysian market.
Work closely with headquarters and other local departments and teams to ensure offshore operations align with overall business objectives.
Stay up-to-date with industry trends and developments, ensuring the company remains at the forefront of offshore technology and innovation.
What you'll Need to Succeed
Minimum 5 years of relevant experience in the local travel industry, experience in a fast-paced, startup or scale-up environment is preferred.
Strong knowledge of Malaysian regulations and standards in digital marketing.
Excellent leadership, communication, and interpersonal skills.
Strong analytical skills and mindset, preferably familiar with analytics tools.
Proven ability to manage and lead a team, delivering projects on time and within budget.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
Whats more
Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
