Product Expert (Asset Performance Management)

Company Presentation

World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with more than 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company's activities since its creation in 1902. Air Liquide's ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

Entity and Activity Description

Alizent (a subsidiary of Air Liquide) has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapore, Jakarta and Kuala Lumpur. Its end-to-end approach includes designing, hosting, implementing and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes: Monitoring & Control; Availability & Reliability and Optimization relying on 2 main expertise : IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.

Missions and Responsibilities

The Product Expert interface with business and technical stakeholders, as well as internal customers to ensure the success of the Asset Performance Management. He/She will ensure the end users needs are gathered, taken into consideration and shared with different stakeholders (Product Manager, Solution and Business owners) in order to contribute to to the global product roadmap. As a product expert, you will be a relay between IT and the end users, and responsible for supporting the products, contributing to their evolutions and adaptations.

• You are the SME for IBM Maximo Application Suite and the trusted point of contact for the Asset Performance Management solutions while building a close relationship with internal customers to understand their needs and solve their pain points.
• You will support the different Asset Performance Solution globally and ensure that they remain highly available.
• You will document and share your knowledge with internal support team members and internal customers while analyzing incidents and proposing action plans.
• You will participate to the deployment of the different solutions, their evolutions and contribute to their sustainability while keeping a cost effective approach.
• You will assist the Business development teams on pre sales activities for technical / financial topics.
• You will be the key contributor to technical specification (Infrastructure, design of the solutions, ) and on functional documentation related to evolutions.

A word from the manager :

• If you enjoy diversity, working in an international company and in an international environment and are passionate about digital maintenance and its related IT innovations, if you are open minded and have an appetite for leadership and ready to lead local IT/digital maintenance topics with autonomy, you will fit right in within our team!

Competencies and Profile

• Bachelor or Master's degree in engineering or information technology, with 5 years experience in a similar related field.
• Experienced in IT and Maintenance applications such as IBM Maximo (especially Maximo Application Suite and Mobile).
• Strong understanding in RedHat OpenShift administration / AWS Cloud Services.
• Strong communication and organizational skills.
• Fluent in English