Marsh McLennan Asia Business Services (MMABS) is seeking candidates for the following position at Kuala Lumpur, Corporate Tower:
Product/Application Support Team Lead
What can you expect
Interact diverse colleagues and stakeholders from various line of business within MMC
Champion change management initiatives relevant to the environment supported
What is in it for you
Career Development and Training Opportunities
Participate in regional projects
We will count on you to:
Act as primary point of escalation for the Support Analyst
Represent the Application Service Team and Technology Team in local and global management meetings
Support the Technology Team Manager in meeting the wider team and company short to long term objectives
Analyzing application incidents received via the Customer Helpdesk platform
Provide 3rd line support to internal and external customers; assist in troubleshooting problems which have surpassed the abilities of other support staff members
Diagnoses the underlying cause of incidents or performance issues
Identify, evaluate and resolve client issues utilizing available resources or independent research
Identify and implement workarounds until the underlying issues are resolved
Resolution of incidents and service requests within the agreed Operational Level Agreements
Writing articles in the knowledge base to increase awareness of issues and reduce the support call volumes
SQL analysis of the database using queries
Diagnose and report unresolved issues (defects) in a clear, concise manner to Software Engineering Team for resolution
Test reported defects that have been corrected by Software Engineering Team
Communicate and progress issues and resolutions with team members in order to inform, educate and improve current processes and service levels.
What you need to have:
Bachelors Degree in computer science, Information Technology, or a related field.
Minimum of 5 years of experience in application support or a similar role.
Ability to effectively lead a team.
Strong understanding of application support concepts, principles, and best practices.
Proficiency in SQL or MongoDB for database analysis and troubleshooting.
Experience in diagnosing and resolving incidents and performance issues
What makes you stand out:
Experience with cloud-based application support services, such as Azure or AWS.
Experience with database performance monitoring and tuning tools.
Understanding of software development lifecycle and methodologies
Marsh McLennan (NYSE: MMC) is the worlds leading professional services firm in the areas of risk, strategy and people. The Companys more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.
Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person
