Process Specialist

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visitwww.infosys.comto see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

1. Roles and Responsibilities:

• Interaction with Technical Client engineers on knowledge transfer, Input gathering, Understand Customer Standards/Requirements.
• Design, development Various planning solutions
• Working with team members for various design solutions, Brainstorm activities.
• Choosing the right module to reduce the repetitive work based on the project timeline.
• Documenting tool development cycle.
• Finding the scope for automation to reduce design cycle time by making work flows.
• Working with & Developing external Integration link to various OODB, SAP systems.
• Working on product release process

1. Skills /Competencies:
2. Essential Skills:
3. At least 3-8 years Strong Hands-On experience in Quintiq ..
4. Good Knowledge in creating Planning, Operations & Logistics Puzzle.
5. Certified by Dassault System Quintiq on:
6. Consultant Macro Planner(Lvl 1)
7. Delmia Quintiq Software Expert(Lvl 1)
8. Delmia Quintiq Industry Process Consultant (Lvl 1)
9. Delmia Quintiq Operations Research Scientist (Lvl 1)
10. Consultant Demand Planner(Lvl1)
11. Developer Demand Planner(Lvl 1)
12. Consultant Workforce Planner(Lvl 1)
13. Developer Workforce Planner(Lvl 1)
14. Consultant Logistics Planner(Lvl1)
15. Consultant Fleet and Crew Planner(Lvl 1)
16. Consultant Workforce Planner(Lvl 1)
17. Consultant Company Planner(Lvl1)
18. Excellent Knowledge on Requirement Analysis Methodologies and Tools, Engineering design principles and Design tools , also knowledge principles of Manufacturing methods.
19. Minimum of 2-5 years of work experience in Engineering/ IT functions including technical support in a global work environment with multiple applications.
20. Proficiency in working with Agile methodology.
21. Knowledge on working in Cloud AWS/ Azure/ GCP.
22. Excellent verbal and written communication skills.
23. Ability to effectively document processes.
24. Troubleshoots and resolves system problems, incidents. Works proactively to identify potential issues related to the incidents / Service tickets and recommends/implements preventative solutions.
25. Resolve engineering application issues/requests, ensure SLA adherence, and improve user experience and satisfaction.
26. Adheres to global IT standards, policies and procedures and coordinate related activities with global IT teams.

1. Bachelor's/Master's degree in Mechanical / Supply Chain management or related field required.
2. Preferredskills
3. Develops and delivers user training and presentations on new systems and upgrades.
4. Apply critical thinking and collaborative approaches to improving services and solving technical challenges.
5. Excellent customer service and verbal communication skills in order to relate well with a diverse group of end users, including coworkers, vendors.
6. Ability to set priorities and manage own workload, manage multiple tasks simultaneously
7. Experience and desire to work in a Global delivery environment.
8. Works directly with vendors and with other Technical Services personnel to coordinate major technical issues, Projects, communicate expectations and coordinate deliverables and services.
9. Coordinates and/or performs software and operating system maintenance on workstations and servers.
10. Additional Skills:

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.
• Develop effective working relationships with internal and external business partners.

Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.