Company Description
As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Job Description
Join our Global Team!
Be part of the Asia Global Quoting Desk, together with the Europe and US Global Quoting Desk team to coordinate spot requests within network, managing price quotations related to air, ocean, and road transport for specific Expeditors global customers, while being the main point of communication contact with customers.
Qualifications
Main Responsibilities:
Operations:
- Management of the deadline set by our customers and according to customer-specific operational procedures.
- Ensure that quote requests are updated in our internal systems and distributed timely across our network
- Make decisions when and where appropriate in alignment with internal processes and procedures, considering that the team's goal is to increase the rate of success, net revenue and provide exceptional customer service.
- Always ensure compliance is always met in the daily work. This includes internal policies and procedures and external government regulations or customer policies/requirements.
- Understands the flow of the department's processes, constantly looking for improvement opportunities.
- Ensures to follow at all times the standard operating procedures and processes.
- Works with the team to meet KPI standards as per company procedures.
Relationship:
- Develop and maintain a good relationship with partner branches within network in order to coordinate and increase the win ratio.
- Maintain a close liaison with our account management team to meet timely the customers requirements and standards.
- Keep daily track of ad-hoc quote requests from customers using the internal tools, with the aim of improving our performance with the customer and provide exceptional customer service.
Analyze:
- Conduct and track internal / external weekly / monthly reports to manage performance, increase net revenue and ensure customer satisfaction.
- Constantly look for opportunities of improvement based on experience and operational reports.
Additional Information
Application Deadline: 07 May 2024
Work Location: Penang Office
Interviewers:
- Elena Oprescu (Operations Manager, Global Quoting Desk based in BUH)
- Silviu Draghici-lordache (Supervisor, Global Quoting Desk based in BUH)
