Personal Assistant cum Customer Service

ABOUT BRICKHOUSE

• BRICK HOUSE CULTURE

We believe in transforming challenges into opportunities. Our mission is to empower businesses with innovative solutions that drive success and create lasting impact. We foster a culture by ensuring our core value (D.I.E.T) Diversity, Integrity, Excellence and Teamwork for continuous improvement and embrace new ideas that push the boundaries of what's possible.

• Key Responsibilities

:

• Personal Assistant Duties:

Calendar Management: Organize and maintain the executive's schedule, including meetings, appointments, and travel arrangements.

• Communication: Manage emails, calls, and correspondence on behalf of the executive, ensuring timely and appropriate responses.

Documentation: Prepare reports, presentations, and other necessary documents as required.

Personal Tasks: Handle personal errands, bookings, and any other personal tasks as requested.Event Coordination: Assist in planning and organizing events, both professional and personal.

• Customer Service Duties:

Customer Support: Address customer inquiries via phone, email, and chat, providing accurate information and solutions.

• Issue Resolution: Handle customer complaints and resolve issues promptly, ensuring a high level of customer satisfaction.

Order Processing: Assist customers with order placement, tracking, and returns.

Feedback Collection: Gather and report customer feedback to help improve products and services.CRM Management: Update and maintain customer information in the CRM system.

• Qualifications:

Education: High school diploma or equivalent; a degree in business administration or a related field is a plus.

• Experience: Minimum of 1 years in a personal assistant or customer service role

• Skills:

Strong organizational and multitasking abilities.

• Excellent verbal and written communication skills.

Proficient in MS Office Suite (Word, Excel, PowerPoint) and CRM software.

• Personal Attributes

: Proactive and self-motivated.

• Detail-oriented and able to work independently.

High level of professionalism and interpersonal skills.

Job Types: Full-time, Internship

Pay: RM2,

• 00 - RM3,500.00 per month
  
  Benefits:
• Health insurance

Opportunities for promotion

• Professional development

Schedule:

• Monday to Friday

Weekend jobs
Supplemental Pay:

• Performance bonus

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)

* Bahasa (Preferred)