Join our Team
About this opportunity:
In our quest to empower our delivery workforce and promote efficiency, Ericsson is seeking an individual to join us in the role of Service Delivery Management. This position will entail developing and implementing delivery models, frameworks, and methodologies within the Service Delivery department, with a goal of creating an environment conducive to global efficiency and profitable growth.
This role is open for Malaysia, Thailand, India, Bangladesh Sri Lanka and other SEA countries
What you will do:
Manage and support the Service Delivery team, fostering a conducive work environment.
Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.
Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.
Oversee competence management by enabling competence build-up through career paths, training, education, and certification.
Strictly adhere to compliance guidelines including group directives, legal and financial directives, frameworks, processes, tools, data security, and privacy, as well as global and local environmental and occupational health and safety regulations (E+OHS).
The skills you bring:
Change and Improvement Management.
Audit and Assessment.
Risk management.
Process Management.
Performance Management
Management of Service Delivery Framework.
Knowledge Sharing and Collaboration Skills.
Data Analytics.
Financial Acumen.
Ericsson Portfolio.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact Us.
We are proud to announce Ericsson India is ranked among Top 50 companies in the country and is once again officially Great Place to Work Certified in
- Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
