Team Leadership and Management:- Supervise and Train: Hire, train, and manage telemarketing staff. Provide ongoing training and performance feedback.
Motivation:
Develop strategies to keep the team motivated and focused on achieving goals.Performance Monitoring:
Track and evaluate individual and team performance using metrics and KPIs.
Strategy and Planning:
Campaign Development:
Design and implement telemarketing campaigns to reach sales objectives.Market Research: Analyze market trends and customer data to refine marketing strategies and improve campaign effectiveness.
- Budget Management: Manage the budget for telemarketing activities, including staff, technology, and campaign costs.
- Sales and Customer Interaction:
- Goal Setting: Set and communicate sales targets and performance goals for the team.
Customer Engagement:
Ensure high-quality interactions with potential and existing customers, resolving issues and addressing concerns.Sales Techniques:
Develop and share effective sales techniques and scripts with the team.
Reporting and Analysis:
Performance Reports:
Prepare regular reports on team performance, sales outcomes, and campaign effectiveness.Data Analysis: Analyze call data and sales metrics to identify trends, areas for improvement, and opportunities for growth.
- Compliance and Quality Assurance:
- Regulatory Compliance: Ensure all telemarketing practices comply with legal and regulatory requirements.
Quality Control:
Implement and monitor quality assurance processes to maintain high standards in customer interactions.
Technology and Tools:
CRM Systems:
Utilize Customer Relationship Management (CRM) systems and other tools to track leads, manage customer information, and analyze performance.Technology Upgrades: Stay updated on the latest telemarketing technologies and tools to enhance team efficiency and effectiveness.
- Coordination and Communication:
- Cross-Department Collaboration: Work closely with other departments (e.g., marketing, sales, customer service) to align telemarketing efforts with overall company goals.
Feedback Loop:
Establish a feedback loop with customers and staff to continuously improve processes and strategies.
Problem Solving:
Issue Resolution:
Address and resolve any issues related to team performance, customer complaints, or campaign execution.Adaptability: Quickly adapt to changes in market conditions or company objectives and adjust strategies as needed.
Skills and Qualifications:
- Leadership: Strong leadership and team management skills.
Communication:
Excellent verbal and written communication skills.Analytical:
Ability to analyze data and derive actionable insights.Organizational: Strong organizational and multitasking abilities.
- Experience: Prior experience in telemarketing or sales management is often required.
Tech-Savvy:
Familiarity with telemarketing software and CRM systems.
Job Types: Full-time, Permanent
Pay: From RM2,200.00 per month
Benefits: Professional development
Schedule:
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
* Bahasa (Preferred)
