Payroll Senior Analyst
Job ID
182160
Posted
27-Aug-2024
Role type
Full-time
Areas of Interest
People/Human Resources
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
Location:
CBRE KL BSO, Bangsar South
Essential Duties and Responsibilities
Assists in monitoring workload, evaluates direct reports and may review the evaluations/development plans of others.
Implements quality control measures. Identifies process improvements initiatives and defines standards for new processes.
Ensures that computing, withholding or deductions associated with net pay is done properly.
Researches, validates and corrects employee data in payroll system delivering a high level of quality customer service. Works with department members, management and/or employees to identify and troubleshoot issues and achieve timely resolutions.
Supervises and coordinates year-end processing of payroll, including supplemental payrolls runs and calendars.
Maintains authority for personnel actions and oversees most day to day operations of group.
Monitors payroll production errors and proactively identifies process improvement methods. Coordinates payroll scheduling and production releases.
Evaluates and develops changes to the payroll process, computer systems and procedures.
Assists with system development activities and participates in system testing activities, as needed.
Provides formal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned
Educational & Experience
Bachelor's Degree in Human Resources, Business, Management, Organizational Development, Service Management or relevant field.
Have at least 3 years of experience in processing HR transactional tasks primarily in payroll processing and benefits administration.
Have prior shared service or customer service experience supporting Asia Pacific region or multiple countries.
Strong numerical aptitude and attention to detail.
Prior experience in Peoplesoft (Oracle) or other relational HRIS databases. (preferred)
Prior experience using case management/ticketing tool, ServiceNow.
Proficient knowledge in using Microsoft Office suite, including Excel, Word Powerpoint, and Teams.
Other Skills and Abilities
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers.
Ability to effectively present information.
Ability to respond effectively to sensitive issues.
