The Pepperstone story started in
- We know what its like to trade the worlds markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, were digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. Youll find our 350+ team currently across 9 locations and time zones.
The Role
Our Payment Operations Officers are responsible for ensuring smooth, accurate, and timely responses to client and internal team queries. Day-to-day, you will assist in processing deposits and withdrawals, support the team with client money reconciliations, and liaise with banks and third-party payment providers. This role also plays a key part in identifying potential money laundering and fraudulent transactions and escalating them to our compliance team.
To thrive in this role, you'll be curious, enjoy working in a fast-paced environment, and recognize the key role you'll play in the client experience.
As our Payment Operations Officer, your key responsibilities include, but not limited to:
Allocating funding and processing withdrawals promptly, keeping clients informed
Communicating with banks and payment providers to ensure smooth transactions
Monitoring and responding to client inquiries in a timely and accurate manner
Conducting AML checks and monitoring transactions for fraud
Escalating any AML, TF, or fraud concerns to the appropriate team
Submitting Unusual Activity Reports and handling card fraud cases
Upholding compliance policies and conducting name matching for third-party transactions
Handling chargeback disputes and maintaining effective communication with stakeholders
Clear and responding to emails, messages, and requests in a timely manner
Assisting in payment provider reconciliation and processing cash adjustments and transfers
Supporting continuous improvement efforts and updating the internal knowledge base
Reporting IT issues and providing information to Compliance and payment providers
Completing required training modules and verifying bank statements
Ensuring completion of assigned tasks within the business day
About you
Being fluent in English is a must-have skill
Schedule flexibility, including weekly/monthly shift rotations, may be implemented based on department requirements.
A background in Accounting, Finance, Business, or related fields is preferred but not obligatory.
Outstanding interpersonal and communication abilities, enabling effective communication with teams, and customers.
Aptitude for maintaining a meticulous focus on detail and accuracy.
Strong problem-solving aptitude and a dedication to continuous process enhancements.
Exceptional time management skills, coupled with the ability to stay composed under pressure.
Intermediate proficiency in Microsoft Excel.
A keen desire and commitment to ongoing learning and professional development
Why you will enjoy working with us
Competitive salary structure including company bonus scheme
Genuinely collaborative and friendly culture
Flexible and hybrid working
Remote working option - work from anywhere for up to 6 weeks per year
Ongoing personal development & learning opportunities
3 paid volunteering days per year & Workplace Giving Program
Periodic recognition and reward programs for outstanding performance and achievements
Frequent events and celebrations
Employee Assistance Program & Wellbeing Initiatives
More about Pepperstone
Were a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/
We understand its important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members experiences and will never pay to remove a negative review.
Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
We are a 2023 Circle Back Initiative Employer we respond to every applicant.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
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