The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:
Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
Provide the right information in navigating the patients through the hospitals internal processes such as appointments, treatments, payment related matters, etc.
Provide translation services to patients and/or family members wherever necessary.
Resolve issues / problems that may be faced by patients to ensure smooth and positive customer experience.
Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).
Raise grievances (if any) to the right person in charge and work together with the HOD in resolving the issues faced by patients and family members.
Job Type: Full-time
Pay: RM1,
- 00 - RM2,200.00 per month
Benefits: - Health insurance
Maternity leave- Opportunities for promotion
Professional development
Schedule:
Supplemental Pay:
* Yearly bonus
