Why Should You Apply For The Job
- Work in fast growing multi-national Fintech company with strong presence in Worldwide.
- Great career exposure and development opportunity.
- Good remuneration.
Job Description
- Partnership Program Planning and Execution: Effectively collaborate across multiple internal teams, drive alignment and ensure the successful implementation of partnership programs. Grasp their distinct business needs, challenges, and objectives within the payment, marketing and user growth solutions landscape.
- Partner Onboarding:
Be the expert and collaborate with SPM and internal stakeholders to bring partners into Alipay+ solution. Craft and deliver captivating presentations, product demonstrations, and proposals to FI clients, showcasing the extraordinary value and benefits of our integrated payment and marketing solutions.
- Strategic Partners Growth Strategy:
Engage in astute monitoring and analyzing account performance, payment processing volumes, marketing campaign effectiveness, and revenue trends for each FI client. Deliver regular updates and precise revenue forecasts to the management team. Collaborate with SPM team to discern upsell and cross-sell prospects within existing FI client accounts.
- Annual/Quarterly Business Review:
Conduct comprehensive needs assessments for each FI client, delving into their unique payment processing requisites, marketing objectives, compliance imperatives, and technological preferences, run quarterly business review sessions with partners and responsible on the follow up actions. Stay at the forefront of payment and marketing industry developments, encompassing cutting-edge technologies, regulatory transformations, and competitor dynamics. Leverage your expertise to offer strategic advice to FI clients.
- Elevated Customer Support:
Provide elite customer support to FI clients, hear from client, identify gaps and align with internal team to find the best solutions to resolve client pain points. Collaborate seamlessly with internal teams to proactively address and resolve any client concerns or technical intricacies.
Harness the power of our CRM system to maintain meticulous records of all client interactions, sales endeavors, and internal process, empowering data-driven decision-making.
Requirements
- Minimum of 5 years experience in payment industry, customer success manager experience is a plus.
- Bachelor's degree in Business Administration, Finance, or a related field.
- Demonstrated success in partnership collaboration, preferably within the payment and marketing solutions industries, focusing on servicing Financial Institutions.
- Profound comprehension of payment processing systems, cutting-edge marketing technologies, and compliance standards applicable to FIs.
- Excellent communication and presentation skills with ability to flex style depending on audience (c- level/leadership/team)
- Analytical acumen, proficiently interpreting data to provide valuable insights to clients across payment and marketing domains.
- Self-motivated and forward-thinking, employing proactive strategies in relationship-building and problem-solving.
- Collaborative spirit, thriving in cross-functional cooperation with internal teams.
- Thrive in challenging situation.
- Proficient in English and Mandarin is a plus.
About The Company
Our client is a world-renowned fintech company, a world-leading internet open platform with strong presence in APAC and the rest of the world.
For more information, you may reach out to Kennard at his email at [Confidential Information].
