Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
The incumbent is responsible in championing the infrastructure and incident management support by working closely with multiple stakeholders and teams within both Technology and Business.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Accountable for managing incidents throughout its lifecycle until closure and leading post incident review between different functions to ensure continuous improvement of process and operations.
Stakeholders Management - managing stakeholders expectation and keeping them updated on incident progress regularly.
Ensuring identified business impacts are adequately addressed through business readiness plans, communications and engagement.
Responsible in managing infra related initiative/projects by working closely with users, relevant Business Partners, Regional Technology teams, cross-functional team and even vendors as appropriate to take ownership for the end-to-end delivery.
JOB SPECIFICATION:
Degree in computer science or equivalent.
Certified with ITIL Foundation
Relevant experience of 7 years and above, with a minimum 4 to 5 years of experience in service management managing incident and infrastructure.
Proven experience in working within cross-functional team with demonstrated skills in planning and delivery.
Experience within life insurance is an added advantage.
Exceptional communication skills with the ability to effectively manage stakeholders at senior management level.
Exceptional skills in influencing and negotiation to constructively challenge status quo to achieve productive solutions / outcomes.
Exceptional critical problem-solving skills and attention to details.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.
