PAM Business Analyst

The Role Responsibilities
The successful candidate will be part of the BA Chapter within the ICS (Information Cyber Security) Privileged Access Management (PAM) hive, a part of the Transformation, Technology and Operations (TTO).
The Technical Business Analyst will play a key role in developing and maintaining a common understanding of projects goals, objectives and scope.

The Technical Business Analyst will work as part of the transformation team to proactively engage stakeholders and elicit business requirements utilizing various techniques and methods to effectively document both the target state of the processes, people, technology and changes required to implement respective solutions addressing these requirements in a jointly agreed manner.

Business Analyst will support project teams throughout entire project lifecycle (all stages) from inception through design, build to verification, and will play a key role when dealing with various governance processes to have the solution approved and successfully deployed.

The role reports to the Business Analyst Chapter Lead.

Key Responsibilities
Be aware and understand Bank's and ICS's strategy, model appropriate to the role along with technology/ cyber risks driving the project portfolio.
Build and maintain strong and effective relationships with internal stakeholders from various units across the Bank.
Be proactive and communicative in all areas related to understanding, documenting and executing the change with little supervision.
Work through requirements analysis, validation and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable.
Elicit requirements using variety of techniques like interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, cost analysis, competitive product analysis, task and workflow analysis, and/or requirements workshops.
Delivering projects in alignment with internal policies, standards and frameworks by delivering, gathering and maintaining all relevant documentation.
Creating wire frames, workflows, process maps, use case diagrams, flowcharts, and other business analysis artifacts.
Providing support for testing teams on test documentation creation, and testing activities necessary to assess the quality and completion of system implementations.
Review and/or prepare system documentation and specifications in accordance with Bank's methodology.
Contribute to project lifecycle by applying creativity in problem solving, idea generation, conclusions based on large volumes of information and data.
Facilitate requirements prioritization based on business value.
Manage requirements traceability information and track requirements status throughout the project life cycle.
Assist in enforcement of project deadlines, schedules, and methodologies.
Prepare end-user training and process documentation for stakeholders.
Cooperate with project team members on project status reporting.

Role Specific Technical Competencies
Minimum 4+ years of experience in Privileged Access Management (PAM) with 2+ years of experience with any of the Secret management platform (Hashicorp, CyberArk, Beyond trust etc).
Experience in Privileged Account Onboarding: Collaborate with project teams to onboard privileged accounts onto the vaulting platform securely.
Cloud Skills: Proficient in AWS and/or Azure cloud services. Understand cloud infrastructure and best practices.
JSON Expertise: Work with JSON data structures effectively.
Record, capture, and authenticate user login information (usernames, passwords, certificates, etc.)
Strong working knowledge of Active Directory, Group Policy, and user permissions is a must.
Experience with Application Programming Interface (API) scripting is a plus.
Understand API security and routing.

Soft Skills Required
Expert in being proactive and a self-starter, capable of working under limited guidance and supervision.
Have a clear understanding of Identity and Access Management especially in Privileged Access Management concepts and overall information flow. Candidate should present understanding of industry best practices in respective field and awareness of globally recognized standards & frameworks.
Strong interpersonal and communication skills (verbal and written), including ability to negotiate, compromise and demonstrate diplomacy in sensitive situations across diverse cultures.
Open-minded, proactive approach to improve surrounding reality and feeling comfortable adapting to change in fast-paced work environments.
Provide analytical and critical thinking to support consistency of requirements and development of best-fit solutions while solving problems of various complexity.
Excellent presentation skills with an excellent standard of English.
Collaboration Skills: Bridge the gap between technical and business teams.
Adaptability: Comfortable working in an agile environment.

Our Ideal Candidate has
Diploma or bachelor's degree in computer science/Information Technology, Engineering, or similar.
Min 4+ years of experience in Privileged Access Management (PAM) with 2+ years of experience with any of the Secret management platform (Hashicorp, CyberArk, Beyond trust etc).
Min 5 years or more experience working as a Technical Business Analyst in large, worldwide organizations.
Working experience with creating different types of business analysis and project documentation for variety of stakeholders (senior management, operation departments, vendors, end users).