Key Responsibilities
In this role, you will:
- Sales and Customers Service
Maintains a profitable reputable caf, that is:
Handles cash transactions honestly, efficiently, and accurately.
Assists in the supervision of the profitable caf.
Assists the Caf & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
Maintains an efficient, friendly service standard at all time.
Politely answers the telephone and customer questions.
Responds proactively to prevent and resolve customer service situations.
Handles all drink and food items during preparation safely.
Sells and serves baked goods and miscellaneous food items to customers.
Verbally receives and calls back customer orders in a friendly manner.
So as to meet and exceed sales targets, and surpass customers expectations on each occasion.
- Store Operations
Maintaining efficient and sales targets, and surpass customers expectations on each occasion, that is:
Completes daily report as assigned.
Informs the Caf Manager / Assistant Manager of any operational inconsistencies.
Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
Orders baked goods, coffee and supplies when needed.
Performs opening and closing duties
Reports all employee accidents to the Caf Manager / Assistant Manager and complete all personnel forms when necessary.
Reports potential safety hazards to Caf Manager / Assistant Manager.
Restocks shelves when necessary.
Cleans the bar area, floor, grinders, take out trash, etc routinely.
Takes bank deposit to the bank and brings change back if necessary.
So as to create an environment conducive for attaining monthly sales targets.
- Employee Development
Motivating & Developing crews, that is:
Assists in the training of new employees.
Delegates duties to Brew Crews as necessary.
Leads by example.
Motivates crews to maintain and serve consistent quality products every time.
Perpetuates Company philosophy and culture.
Schedules breaks as necessary.
So as to develop and motivate our employees.
- Product Knowledge
Delivers consistent quality products, that is:
Assists the Caf Manager and Assistant Manager in educating all Brew Crews on all products and services.
Maintains the highest quality, consistent product standards.
Oversees drink-making and ensuring that only consistent quality drinks and products are served.
Strictly adheres to and enforcing SOPs on all drink and gourmet items.
So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.
- Store Presentation
Maintains a comfortable, conducive outlet by:
Follows guidelines on music.
Keeps all tables cleared of trays and used utensil or cups.
Keeps all floors dry & free of litter.
Maintains a clean, well-merchandised caf.
So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.
Your Ingredients
Diploma in any related field
Fresh graduate
Customer service skills
Multitasking skills
Good analytical skills
An eye for details
Good communication skills
A team player with good leadership and interpersonal skills
Articulate and able to communicate effectively across all functions and levels
Able to adapt to organizational changes and able to work under pressure
Responsible, reliable, independent and has a sense of urgency
Job Type: Full-time
Pay: RM1,700.00 - RM1,800.00 per month
Benefits: - Additional leave
Maternity leave- Opportunities for promotion
Parental leave
Schedule:
Day shift Holidays
Weekend jobs
Supplemental Pay: Performance bonus
Ability to commute/relocate:
- Jitra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Expected Start Date: 10/01/2024
