Site Name: Malaysia - Petaling Jaya
Posted Date: Nov 22 2024
The role of the P2P Subject Matter Expert is to support the P2P and O2C SDL working with internal and external customers regarding P2P processes & operational related matter, KPIs, etc and also working in alliance with GSK Operations Team to resolve issues with efficiency. This person will be responsible for the monitoring and control of the lead and lag metrics, documentation and triage of incidents and other support requests for APAC markets.
This role requires knowledge of P2P in terms of processes and SAP system.
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
- Monitor day-to-day P2P operation for APAC markets, driving to positively impact Key Performance Indicator (KPIs) and customer experience.
- Keep invoice workflow management under healthy control via working closely with GSK Operation Team, business users, Service Delivery Lead, Competency Center, IT etc to ensure invoice workflow is resolve at accurately and timely manner.
- Escalate process/systems exceptions and ongoing systems issues to Service Delivery Lead, Operation Performance Lead, FRMC and/or GPO etc, to make sure it will be addressed and resolved in a timely manner, on both interim and long-term solution perspective.
- Acting as a Subject Matter Expert for other teams including strengthening GSK Operation Team's knowledge with good understanding of P2P systems and process to support issue resolution.
- Supporting Service Delivery Lead to- resolve customer issues escalated by the business, including provide detailed documentation, action plans to avoid recurrences and propose any changes needed in current ways of working. Reviewing process documents and providing trainings when necessary.
- Build network and engaging with customer on P2P performance process challenges and improve awareness on P2P E2E Support Model. Bring business users challenges observation to relevant parties for their support on improving customer experience / support model. Review and monitor controls to ensure operation compliance and drive remediation action plan to ensure risk are mitigated. Act as control expert for P2P and ensuring GSK Operation Team's understanding of control, testing & monitoring is embedded within GSK Operations Centre. Recommend control design improvement to Risk & Compliance Team.
- Participate ad hoc discussion including generate P2P related reports for analysis upon request.
Why you
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
- Business Administration or Bachelor's degree in Accounting / qualification with >3 years of post-qualification experience or post degree
- SAP Proficiency
- Microsoft skills (i.e. Excel, Words, Power Points etc.)
- Experience of working in a Shared Service Centre
- Agile and adaptability
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
- Accounting qualification with >3 years process improvement experience at process expert level.
- Ability to work in culturally diverse teams and reconcile cultural differences to successfully deliver services (Local Market, BPO, Functional team, GPO etc)
- Excellent communication skills and ability to interact with and influence users/vendors remotely
Why GSK
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a special purpose to unite science, technology and talent to get ahead of disease together so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
