Outlet Manager

Oversee outlets daily operational business functions which covers the Front of House and Kitchen activities

• Responsible to drive daily, weekly and monthly sales performance as per the targets set by the Management

Assist and analyse profitability statements provided by Management

• Manpower Planning for restaurant team and take charge of hiring, training, coaching and developing team members

Ensure all reports required by HQ are to be prepared and submitted to HQ in timely fashion

• Plan and ensure outlet marketing/ promotion plans are implemented in full and on schedule to achieve sales target

Continuously enhance restaurant performance through building sales, evaluating expenditures and pursuing cost-saving measures

• Plan the weekly/monthly work schedule for staff

Responsible for maintaining a minimum average of

• 2 ratings across online platforms such as GoogleMyBusiness, GrabFood, FoodPanda and the equivalent
• Responsible for the outlets monthly inventory control and maintain an optimum stock level so as to meet the outlets needs. This includes liaising with the outlets kitchen team and central kitchen team on raw materials ordering and orderings with key suppliers

Responsible to prepare a report for Management on cancellations of food delivery orders from the Companys online sales platforms. Following that, you are required to verify that the Company received the revenue from the said cancellationsmore specifically for incidences where it was the default of the food delivery rider or other factors

• Systematically train new hires to be familiar with the Companys standard operating procedures (SOPs) and outlets operations

Responsible to validate and sign off on the End of Day (EOD) sales report. In the event of any discrepancy, it is the responsibility of the Outlet Manager to investigate and identify the issue(s) in order for the financial reconciliation exercise to be carried out

• Track, record and quantify wastages that occurs in the outlet. This report is to be shared with the Management on a weekly basis

Support the team by taking customers orders (including food delivery orders via designated terminal) and prepare drinks in strict compliance with the drinks SOPs and serve ready cooked food

• Manage, monitor and track invoices that the Company receives from suppliers. The team and you will be required to scan and save hardcopy invoices into designated Google Drive folders as directed by the Management

Ensure that the filing of invoices is done timely and systematically (important for yearly financial audit)

• Ensure overall outlet cleanliness and hygiene levels are maintained at all times

Ensure that all local and national health and food safety codes are maintained and company safety and security policies are followed

• Ensure that the outlet is operationally ready before operation hours and be responsible for day-end closing, where applicable

Maintain good relationship with customers by fulfilling customers needs and handling customers complaints appropriately

• Responsible for cash management of cash drawer ensure sufficient small change in cash drawer at all times, when designated cashier is not available

Responsible to bank-in daily sales into Companys nominated bank account, as per instructions set by the Management

• Ensure all operating standards of the entire outlet are adhered in respect of quality, service, cleanliness, safety and to prevent wastages

Responsible to enforce registration of all staff meals ordered in outlets POS system

• Manage bookings/reservations, as and when required

Report any potential Safety Hazard(s) to the Management

• Perform any other task required by the Management Team, as and when required

Requirements:

• Degree or Diploma in any discipline

At least 2 years experience in F&B management and min 1 year as Manager

• Good command of English and Bahasa Malaysia, both verbal and written to meet business needs

• Strong operational skills in a customer service environment

Leadership skills with the ability to mentor and coach the team members

• An eye for details

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Flexible schedule

Meal allowance

• Meal provided

Professional development
Schedule:

• Afternoon shift

Day shift

• Evening shift

Night shift
Supplemental pay types:

• Overtime pay

Performance bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Restaurant management: 2 years (Preferred)

F&B: 5 years (Preferred)