Day-to-Day Operations Management: Oversee the seamless operation of the outlet, ensuring strict adherence to company standards for service and operations.
Team Management: Lead and supervise the concierge team and therapists, managing their schedules and performance effectively.
Customer Interaction: Interact with customers to ensure a high level of satisfaction during their visits, promptly addressing any concerns or special requests.
Vendor Interaction: Liaise with vendors as necessary to maintain quality standards and operational efficiency.
Sales Promotion: Promote services and products to maximize sales, consistently aiming to achieve outlet sales targets.
Inventory Management: Maintain accurate records of stocks and equipment, conducting regular inventories to ensure proper stock levels.
Equipment Maintenance: Ensure all equipment is well-maintained and in good working order at all times.
Staff Training: Develop and conduct training programs for staff, including hands-on training for new recruits.
Collaboration and Partnerships: Engage in collaborations with partners such as Klook and Traveloka, facilitating knowledge transfer and coordinating month-end billing consolidation.
Group Sales and Events: Manage group sales and corporate events, handling all aspects from customer correspondence to staff deployment and booking coordination.
Job Requirements
Candidates with any education background are welcome
Prefer candidates have experience working in BEAUTY & WELLNESS industry
Have problem solving skills and decision making skills
Strong Leadership - Must lead at least 10 teammates before
Required Languages (Listen and Speak): English (Must) and Bahasa Malaysia (Must)
