SCOPE OF ROLE:
Responsible for overall operations of assigned outlets and to maintain a high and consistent standard of service. Performs the role of a leader for an outstanding service team for guest at all time. Plan, direct and coordinate the operations of the assigned outlets. Responsible for ensuring and improving the performance, productivity, efficiency and profitability. Must also assist in lounges (F&B) whenever needed.
RESPONSIBILITIES:
- Ability to maintain and develop an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
- Maintain a friendly yet unobtrusive manner with all guests.
- Possess a management ability that ensures a successful handling of the outlets.
- Ensure the correct and consistent service techniques for various meal periods will be demonstrated by all team members.
- Communicate with other departments to ensure a supporting team of professionals.
- To ensure sustainability of the outlet by driving revenue while ensure high standard of service during hours of operation that includes lounges.
- Observe daily conditions of all physical facilities and equipment in the outlets and lounges; makes recommendations for corrections and improvements as needed.
- Communicate with the Chefs to discuss menus, marketing strategies and guest comments and concerns.
- Ensure a safe working environment for all staff within the outlets.
- Understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Also, an expert knowledge of beverages, spirits, liquors, wines and cocktails.
- Work in co-operation with the Chef to ensure top quality and fair prices and to see that below standard items are never accepted or served.
