Responsibilities:- Report directly to the District Manager of all issues (company operational targets, and ensure the consistency of operation, product delivery, customer service, and approach) and take prompt and necessary actions
Manage daily operations such as providing support and guidance to all PICs within the locations assigned- Coach outlet supervisor to manage shifts which include daily decisions to make, schedule, plan while upholding standards, product quality, and cleanliness
Conduct the follow-up and ensure team member attendance is recorded
- Ensure sufficient manpower and headcount at their respective outlets for a smooth flow of daily operation
Arrange training completely on time and follow up on the staff progress at the location- Participate in meetings and able to supervise the outlet schedules and operations
Oversee outlets compliance with operational standards and company policies
- Investigate, report, coach, and take necessary actions towards misconduct issues that come across under their supervision
Manage the deadline to prepare documents, reports, and update records- Supervise the highest levels of customer service. Support employees to enable them to be accountable for delivering good customer service
Execute sales performance data of respective outlets and maximize sales opportunities to ensure sales targets are met
- Perform any other special projects/ tasks as assigned by superior/ management
Must possess a Degree in any related disciplines
- Minimum 2 years of retail experience in managerial level
Strong leadership and coaching skills- Positive attitude and willingness to learn
Willingness to work overtime and Public Holiday if required
- Excellent presentation, communication, problem-solving, interpersonal, and time-management skills
A valuable team player and able to work independently- Computer literate with good command of both written and spoken English and Malay
Confident, proactive, able to work under pressure and meet tight deadlines
- Possess own transport and willing to travel
Job Type: Full-time
Pay: RM2,
- 00 - RM3,300.00 per month
Benefits: - Opportunities for promotion
Professional developmentSchedule:
Rotational shift
