Outlet Manager

OUTLET MANAGER (KOTA DAMANSARA & SELAYANG)

• JOB SUMMARY

To be the responsible officer leading all day-to-day management and operational activities within the Kizsports & Gym, ensuring the highest operational standards and visitor experience. To identify and support areas of continual improvement in future management, marketing and maintenance. To support the continued development of the playground within the culture and ethos of imaginative play. To support the Kizsports & Gym management team in the oversight, management, maintenance and development of the designated Outlet.

• JOB DESCRIPTIONS

• Manage, and be responsible for, the implementation of the Operational Plan for the designated outlet, possessing an in-depth knowledge of it and lead its periodic half yearly review, updating where necessary.
  

• Manage, oversee and co-ordinate the operational outlet activities of all staff employed in the daily operation of the playground, ensuring their adherence to the requirements of the designated outlet Operational Plan.
  

• Be responsible for producing the annual full-year staffing rotation, compiling necessary reports and for the recording and sharing of management information held on the operation of the Kizsports & Gym designated outlet.
  

• Deliver specific induction activities for operational staff, identify relevant training and ensure training is delivered with staff such that specific role requirements of the Operational Plan are fully understood and delivered.
  

• Liaise with the Authorities Service and other emergency services on operational matters and/ or specific incidents which may affect the day to day running of the playground at designated outlet.
  

• Review of existing service provision within the playground, including writing specifications and participation in relevant working groups.
  

• To be committed to Health and Safety and act as the local Health and Safety Representative for the playgrounds.
  

• To be fully aware of, and comply with, all relevant Health and Safety policies and procedures for self, other staff and contractors working in and visiting the playgrounds.
  

• Liaised and must have a good PR with the Mall Management and designated outlet.
  

• Grow young talent with sufficient leadership provided to all staff at designated outlet.
  

• Lead the investigation and reporting on all incidents and accidents at the playgrounds.
  

• Ensure all daily, monthly and annual playground inspections are completed by all parties and take responsibility for ensuring actions are recorded and implemented.
  

• Support marketing activities, to include advertising and sales promotion, public relations, visual merchandising, and/or special marketing events, as appropriate.
  

• Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
  

• Keep abreast of market trends to determine the need for improvements in the store and analyse sales and revenue reports and make forecasts.
  

• Develop marketing strategies to improve sales and profitability and maintain the outlet facility clean and safe.
  

• Obtain customer feedbacks and recommend necessary outlet operational changes and address customer queries courteously and ensure customer satisfaction.
  

• To undertake other related duties as directed by the Top Management.
  
• REQUIREMENT

• Excellent in Public Relation/ Customer Services especially interaction with the kids.
  

• Able to work 6 days per week and able to work during weekend/ public holiday and able to travel to designated outlet.
  

• Converse well in Bahasa and English.
  

• Proven experiences and knowledge in retail management and outlet best practices.
  

• Accessible to travel within Klang Valley.
  

• Outstanding communication, interpersonal abilities, excellent organizing and leadership skills.
  

• Advantages with entertainment industries experiences.
  

• Minimum academic qualification STPM/ Diploma related to job or equivalent with minimum 5 years experiences in equivalent industries.
  

• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
  

• Full-time employment - in charge of Selayang & Kota Damansara outlet
  
• KIZSPORTS & GYM

Kizsports & Gym is a one-stop child enrichment centre where you can find all your children's educational and social needs fulfilled. We offer an indoor playland as well organize exciting birthday parties. A pre-school is also in our midst and enrichment programs are available as well. Join us for a wholesome kizsports experience.

Job Type: Full-time

Pay: From RM4,000.00 per month

Benefits:

• Health insurance

Maternity leave

• Opportunities for promotion

Parental leave

• Professional development

Schedule:

• Holidays

Rotational shift

• Weekend jobs

Supplemental pay types:

• Attendance bonus

Performance bonus

• Yearly bonus

Application Question(s):

• Are you able to work 6 days per week and able to work during weekend/ public holiday and able to travel to designated outlet

What is your expected salary (RM) is it negotiable

• Date of Birth

What is your gender

• What is your Nationality

Are you Kids-Friendly

• When earliest possible you may join us How long your notice of tendering

Are able to commute/ relocate to Kota Damansara/Selayang