The Outlet Manager, Mont Kiara responsibilities include managing the till, serving customers, planning for manpower/roster, supervising staff performance and providing timely feedback, maintaining outlet cleanliness, providing excellent customer service and more.
Manage all day-to-day operations together with the Management
Ensure customers are satisfied with their experience in terms of food quality and service
Investigate and resolve customers complaints and feedback promptly and effectively, and supply the feedback to the relevant teams and management
Liaise with café partners & wholesale partners to strengthen and grow our Partnership Program
Provide suggestions to improve product quality and customer service
Troubleshoot problems, take ownership and resolve problems that arise to the best of your capabilities.
Maintain high standards, in compliance with company SOPs
Manage stock and control wastage
Manage and organise deliveries
Deliver the highest standards of Quality, Service and Cleanliness
Coordinate communications between the teams (Kitchen & Front of House) to ensure we are well stocked, quality is maintained and orders are correctly fulfilled
Help to recruit, train, motivate and develop the team
Supervise the teams, provide corrective feedback, and report relevant information to management
Arrange for suitable manpower scheduling to ensure smooth operations
Ensure outlet cleanliness, including team hygiene, is always maintained at its highest standards.
Responsible for scheduling routine maintenance/servicing of the outlets equipment and machinery
Other duties as and when required by the Management.
Job Requirements
Able to work: Working Hours: 9.15am 7.15pm, 5 days a week
Minimum SPM/Diploma in Hotel Management or related studies
Able to speak in English & Bahasa Malaysia
Minimum 3 years experience in the Food & Beverage and/or Hospitality industry, in a customer facing role
Friendly, conversational and genuine with customers and when managing the outlet
Able to enforce SOPs
Availability to work at external events; ie catering events, markets, etc.
Flexibility throughout the week is essential
Creativity & artistic talent is a huge plus we require someone who can confidently put together attractive gift boxes, write birthday cards/notes, write shop signs, and other various other artsy tasks.
Attention to detail and proactive attitude to improve and provide excellent service
Job Benefits
Daily Meal Allowance
Travel Allowance of RM200 per month
Yearly bonus plan
Birthday Leave
Employee Discounts on retail items
Outpatient Medical Benefits
Coffee training provided
Career Advancement
Get to work with young and energetic group of people
