Position Responsibilities:
- Manage daily operations such as providing support and guidance to all outlet supervisors within the locations assigned.
- Coach outlet supervisor to manage shifts which include daily decisions to make, schedule, plan while upholding standards, product quality, and cleanliness.
- Ensure sufficient manpower at their respective outlets for a smooth flow of daily operation.
- Arrange training completely on time and follow up on the staff progress at the location.
- Participate in meetings and able to supervise the outlet schedules and operations
- Oversee outlets compliance with operational standards and company policies.
- Monitor the staff attendance and performance under their supervision.
- Supervise the highest levels of customer service. Support employees to enable them to be accountable for delivering good customer service.
- Execute sales performance data of respective outlets and maximize sales opportunities to achieve sales targets.
- Perform any ad-hoc tasks as assigned by superior.
Qualification & Experience:
- Must possess at least Degree in any related disciplines.
- Minimum 3 years of retail experience in managerial level.
- Willingness to work overtime and Public Holiday if required.
- Excellent presentation, communication, problem-solving, interpersonal, and time-management skills.
- Computer literate with good command of both written and spoken English and Malay.
- Confident, proactive, able to work under pressure and meet tight deadlines.
- Possess own transport and willing to travel.
